Lorin Eich
Cabot,Arkansas
Summary
Passionate and driven, my career in the automotive industry is the result of a deep-rooted love for all things related to cars and an unwavering commitment to excellence. From a young age, I was captivated by the intricate machinery and the thrill of the open road, which sparked my desire to pursue a profession in this dynamic field. Combining my technical aptitude with a genuine fascination for automotive engineering and design, I have dedicated myself to honing my skills and knowledge, constantly seeking opportunities to expand my expertise. With an unwavering dedication to personal growth and a genuine passion for the automotive industry, I am fully committed to making a meaningful impact and contributing to its ever-evolving landscape.
Overview
5
5
years of professional experience
Work History
Service Advisor
Mark Mclarty Ford
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Service Manager
Crain Mazda
08.2023 - 01.2024
- Managed all service documentation, including work orders, employee timecards, and warranty approvals.
- Handled escalated customer issues with sound business acumen and focus on customer satisfaction.
- Protected staff and customer property through enforcement of all safety regulations and OSHA requirements.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
Lead Service Advisor
Acura of Little Rock
10.2022 - 08.2023
- Identified specialized product, repair, and maintenance needs by consulting directly with customers.
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions.
- Satisfied customers with expert support before, during, and after service appointments.
Lead Service Advisor
Crain Hyundai
08.2020 - 10.2022
- Identified specialized product, repair, and maintenance needs by consulting directly with customers.
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions.
- Satisfied customers with expert support before, during, and after service appointments.
- Streamlined service processes for increased efficiency and improved customer experience.
- Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
- Coordinated with other departments to ensure seamless delivery of services and enhance overall customer satisfaction levels.
- Developed strong relationships with clients, fostering trust and loyalty to the business.
- Created an inviting atmosphere in the waiting area that promoted comfortability while clients awaited their vehicles'' completion.
- Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
Education
Associate In Engineering Technology - Mechanical Engineering
Pulaski Technical College
North Little Rock, ARWelding
Pulaski Technical College
Little Rock, Arkansas12.2024
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Cabot High School
Cabot, Ark05.2013
Skills
- After-Sales Support
- Schedule Management
- Productivity Monitoring
- Service Documentation
- Project Planning
Timeline
Service Advisor
Mark Mclarty Ford
01.2024 - Current
Service Manager
Crain Mazda
08.2023 - 01.2024
Lead Service Advisor
Acura of Little Rock
10.2022 - 08.2023
Lead Service Advisor
Crain Hyundai
08.2020 - 10.2022
Welding
Pulaski Technical College
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Cabot High School
Associate In Engineering Technology - Mechanical Engineering
Pulaski Technical College
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