Lorin Fontenot
Elm Mott,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Meduit
05.2019 - Current
Third party out sourced billing company for medical bills
We handle customer calls reg hospital billing take payments set up payment plans or promise to pay accounts. We take any undocumented insurance information, handle amy customer complaints from the patient of anyt hing to care, pricing,insurance, service etc and file custom We r disputes. We also make calls out reg unpaid accounts or unresolved accounts and follow up reg disputes.
Education
La Vega High School
Waco, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
Timeline
Customer Service Representative
Meduit
05.2019 - Current
La Vega High School