Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorin Likourgos

Baltimore

Summary

I have an engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals, as well as a relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. I also excel in delivering customer service and administrative excellence, including clerical support and dealing with the public.

Overview

6
6
years of professional experience

Work History

Warehouse Associate

Amazon Fulfillment Center DCA1
06.2022 - 09.2023
  • Counted and stocked merchandise according to the inventory control log's instructions
  • Scanned container labels to verify contents and determine target destination using RF scanners
  • Double-checked the quantity and description of the materials received by comparing them to the packing list.

Customer Service Representative

Lowe's Home Improvement
08.2021 - 02.2022
  • Clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution
  • Suggested alternatives when a product was out of stock
  • As per the customer's request, I'm conducting business over the phone
  • Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
  • Used equipment like pallet jacks and hand trucks to move heavy boxes
  • Informed supervisors and coworkers of inventory requirements and double-checked supplies before completing customer orders
  • Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents
  • Used maximum strength cleaning solutions and equipment to safely clean industrial job equipment.

Process Assistant

MTN2 - Amazon Sort Center
09.2020 - 08.2021
  • Was in charge of scheduling and task delegation for a warehouse team of 20-30 people
  • Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery
  • Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance
  • Adjusted routes and schedules based on weather conditions and notified supervisors of any changes to avoid delays
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Established, enforced, and explained HR policies to managers in a higher level position
  • Was efficient in unloading deliveries from trucks
  • Was in charge of organizing, palletizing, and transporting completed packages
  • Separated the packages received by account number and destination
  • Used positive reinforcement techniques to give associates feedback in order to encourage and build confidence in them
  • Created a program to work with associates and encourage them to pursue higher positions at work
  • Chose décor and materials that matched the higher up managers needs and visions for certain holidays, team events, etc.

Level 1 Associate

Amazon BWI5
09.2019 - 09.2020
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate
  • Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted hourly audits to uncover and address any discrepancies
  • Labeled products or boxes and palletized larger groups for delivery to outbound to prepare inventory for sale or shipment
  • Individual learning plans were implemented to assist 10-20 associates per shift in learning new skills and techniques for retention
  • Organized and assigned resources to meet the needs of associates and instructors
  • Organized incoming inventory into the best storage locations to ensure accuracy and retrieval
  • Kept the warehouse clean and organized to maximize team efficiency and productivity
  • In charge of receiving, picking, packing, labeling, and shipping products
  • Lifted materials weighing up to 75 pounds on a regular basis
  • Provide new hire training.

Crew Member

Monster Mini Golf - Towson
06.2017 - 08.2019
  • Provided a superior customer experience in order to build a loyal customer base
  • Clean up the party rooms by collecting trash, wiping down surfaces, and sweeping the floor between events
  • Oversaw dining room staff activities to ensure that service levels were maintained and that guests' needs were met
  • Provided special services, account updates, and promotional options to customers
  • Set up chair and table racks, set up arrangements, and handed out decorations to prepare facilities for special events
  • Communicated with supervisors to escalate customer concerns, store issues, and inventory requirements on a regular basis
  • Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service.

Education

Associate of Arts - Communication Studies

Community College of Baltimore County
Essex, MD
05.2025

Skills

    Problem Solving

    Interpersonal Communication

    Teamwork

    Management

    Customer Service

    Adaptability

    Organization

    Creativity

    Attention to Detail

    Flexibility

Timeline

Warehouse Associate

Amazon Fulfillment Center DCA1
06.2022 - 09.2023

Customer Service Representative

Lowe's Home Improvement
08.2021 - 02.2022

Process Assistant

MTN2 - Amazon Sort Center
09.2020 - 08.2021

Level 1 Associate

Amazon BWI5
09.2019 - 09.2020

Crew Member

Monster Mini Golf - Towson
06.2017 - 08.2019

Associate of Arts - Communication Studies

Community College of Baltimore County

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Lorin Likourgos