Accomplished Vice President at Extreme Residential S.E Inc, adept in strategic planning and human resources management, significantly exceeded sales goals by fostering client relationships and streamlining operations. Leveraged critical thinking and leadership to drive company-wide initiatives, ensuring high customer satisfaction and operational excellence. Demonstrates a proven track record in enhancing financial performance and team collaboration.
Overview
19
19
years of professional experience
Work History
Vice President
Extreme Residential S.E Inc
Woodstock, Georgia
03.2006 - 01.2025
Provided oversight of all departments in order to ensure smooth operation of daily activities.
Created effective communication strategies between management team members and employees at all levels of the organization.
Drove revenue by cultivating successful client relations.
Developed and executed strategic plans to support the vision of the organization.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Identified problems and implemented solutions to better streamline operations.
Collaborated with executive team members on major decisions regarding company-wide initiatives.
Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Negotiated contracts with suppliers to reduce costs while maintaining quality standards.
Negotiated contracts with vendors for services, products and supplies.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Utilized various software and tools to streamline processes and optimize performance.
Managed inventory and supplies to ensure materials were available when needed.
Completed day-to-day duties accurately and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Alexander Highschool
Douglasville, GA
05-2004
Skills
Forecasting
Human resources management
Company guidelines
Financial management
Strategic planning
Critical thinking
Revenue cycle management
Proposal writing
Relationship building
Partnerships and affiliations
Account management
Client relationship building
Customer service
Process improvement
Team leadership
Documentation and reporting
Complex Problem-solving
Operations management
Price structuring
Verbal and written communication
Customer education
Proposals and presentations
Customer and employee rapport
Decision-making
Performance monitoring and evaluation
Customer prospecting
Accomplishments
Completed Dale Carnegie class and final presentation