Lorin Shields
Operational Excellence Leader & 5-Time CSAT Champion Accomplished logistics professional with over 10 years of experience in operations, training, and staff development. Proven track record of rapid, merit-based advancement at Temco Logistics, promoting from Driver to Maverick Trainer to Router Supervisor in one year. Recognized as a 5-time CSAT Champion, and recipient of the December 2025 Spotlight Award for leadership impact. Expert in Last-Mile Delivery Operations, Lean Methodology, and Systems Optimization. Seeking to leverage executive mentorship and advanced technical proficiency to serve as the Operational Excellence Manager.
Work History
Operations Manager
1 Year 1 Month- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Developed and implemented process improvements, resulting in increased productivity across teams.
- Managed daily operations, ensuring compliance with safety and regulatory standards.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify gaps and implement corrective actions for operational excellence.
- Collaborated with cross-functional teams to optimize supply chain logistics and inventory management.
- Led initiatives to enhance customer service quality, aligning operations with client expectations.
- Oversaw budget management, ensuring cost-effective resource allocation throughout the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Router Supervisor / Maverick Trainer
2 Years 1 Month- Directed daily routing and dispatch optimization for box truck fleets, driving service area efficiency and maximizing fleet utilization.
- Achieved recognition as a five-time CSAT champion, maintaining superior delivery standards and customer service excellence.
- Implemented root cause analysis and process mapping initiatives to effectively eliminate waste and bridge performance gaps.
- Led the Maverick program, managing comprehensive new driver onboarding, ride-along assessments, and SOP development.
- Partnered with the general manager to enhance site operations, financial reporting, and strategic decision-making processes.
- Received the December 2025 Spotlight Award and several Pride Awards for exemplary dedication and leadership.
General Manager
7 Months- Fiscal Management: Oversaw all accounts payable/receivable, budget controls, and capital budget prioritization.
- Leadership: Directed staff performance appraisals and implemented cost-saving initiatives while maintaining 100% member satisfaction.
General Manager
2 Years- Operations Oversight: Managed membership services and financial reporting while ensuring regulatory compliance.
Recruiter & Supervisor
4 Years 2 Months- Talent Acquisition: Managed the full-cycle hiring process, employment records, and HR policy enforcement.
- Staff Supervision: Directed large teams to meet production goals while enforcing safety and sanitation regulations.
Education
MBA
Skills
Technical Skills And Certifications
TMS, Workforce Scheduling Tools, GPS Technology, Concur Mileage/Expense Management , Advanced Microsoft Excel (Reporting & Analysis), Google Workspace, Process Documentation Systems
Certification
- Maverick certified
Accomplishments
Logistics Operations & Management
Spearheaded the development and implementation of the S.H.I.E.L.D. system, an operational management framework centered on Safety, Habits, Integrity, Execution, Leadership, and Development, to streamline regional logistics workflows.
Awarded the company Spotlight Award (December 2025) for exceptional leadership, operational performance, and consistent commitment to excellence within a high-volume logistics environment.
Successfully managed end-to-end delivery operations, overseeing scheduling, routing, and team coordination to ensure 100% on-time delivery metrics.
Advocated for process improvements that enhanced driver efficiency and reduced operational overhead while maintaining stringent safety protocols.
Leadership & Training
Mentored and trained incoming personnel on company protocols, safety standards, and routing software, resulting in improved onboarding times and reduced turnover.
Demonstrated strong cross-functional leadership by collaborating with warehouse staff, drivers, and senior management to ensure seamless communication and daily productivity targets were met.
Affiliations
Community College of Allegheny County (CCAC) | Business Management Student
Logistics & Supply Chain Professional Network (Include if you are active in any specific industry groups on LinkedIn)
Spotlight Award Recipient (December 2025) – Acknowledged for excellence in leadership and performance within logistics operations.