Lorin Youndt
New Holland,PA
Summary
Client care professional with proven expertise in fostering client relationships and ensuring satisfaction. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in effective communication, problem-solving, and managing client inquiries. Reliable, results-driven, and committed to delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Client Care Representative
New Holland Veterinary Clinic
08.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Client Service Representative
Humane Pennsylvania
10.2023 - 07.2024
- Identified opportunities for upselling or cross-selling products based on client needs analysis
- Maintained meticulous electronic and physical filing systems with clients' records
- Assisted clients with inquiries, concerns, and requests about products and services
- Minimized risk of disease and infection by keeping enclosures clean
- Assisted in intake process for new animals, including assessing temperament and completing required paperwork
- Educated visitors about proper animal care, handling techniques, and safety precautions when interacting with animals
Transportation Administrative Assistant
Us Logistics Solutions
07.2022 - 08.2023
- Assisted in training new hires on company protocols, software applications, and job responsibilities
- Prepared and maintained accurate records related to shipments, deliveries, and inventory
- Conducted routine audits of documentation to verify accuracy and compliance with industry regulations
- Collaborated with management on developing policies and procedures to improve efficiency within department
- Maintained working knowledge of federal, state, local laws pertaining to transportation industry
- Utilized computer systems to input data, prepare reports, and track progress of transportation operations
Veterinary Receptionist
County Line Animal Hospital
02.2021 - 06.2022
- Protected patient data through strict compliance with HIPAA requirements
- Photocopied, faxed and filed patients records practicing confidentiality measures
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
Education
High school diploma -
Warwick High School
Lititz, PA06.2020
Skills
- Documentation
- Healthcare operations
- Customer service
- Customer service excellence
- Team collaboration
- Calm under pressure
- Customer relationship management
- Conflict Resolution
Timeline
Client Care Representative
New Holland Veterinary Clinic
08.2024 - Current
Client Service Representative
Humane Pennsylvania
10.2023 - 07.2024
Transportation Administrative Assistant
Us Logistics Solutions
07.2022 - 08.2023
Veterinary Receptionist
County Line Animal Hospital
02.2021 - 06.2022
High school diploma -
Warwick High School
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