LORINA FRASER
Queens,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Assistant Director, Administration
New York City Department of Health and Mental Hygiene-NYC Early Intervention Program
09.2011 - 12.2023
- Supervised the intake and scheduling staff and improved the accuracy of intake forms and timely scheduling of Initial Family Service Plan meetings for clients following the SDOH regulations
- Implemented weekly audits of scheduling staff caseloads to ensure staff met performance goals and were aligned with NYC EIP rules and regulations
- Audited Electronic Health Records for accuracy and compliance with HIPPA regulations
- Acted as liaison with service coordinators, families, and other key stakeholders and promoted continuity of services and compliance with SDOH regulations
- Reviewed monthly borough performance reports and developed corrective action plans to address areas for improvement
- Responded to and accurately resolved parent, service providers, and other stakeholder complaints via telephone, email, or mail
- Assisted with overseeing facilities maintenance by monitoring the cleanliness of the interior office suite, suite renovations, and ensuring a safe and functional workspace for employees
- Conducted on-the-job training for new hires, participated in the hiring and termination process, workforce development, and prepared performance appraisals.
Assistant Director for Health Care Claims and Reimbursement
New York City Department of Health and Mental Hygiene-NYC Early Intervention Program
04.2008 - 09.2011
- Researched unpaid health care claims and recorded findings for the finance and legal departments
- Supervised activities of claims managers and the fiscal agent to successfully adjudicate approximately 1.5 million outstanding provider agency billing claims for services
- Monitored service provider compliance with contract provisions and provided technical assistance for denied or rejected claims management
- Participated in identifying and assessing training needs and creating tailored training plans for provider agencies' billing staff.
Office Manager
New York City Health and Hospitals Corporation-NYC Early Intervention Program
05.2002 - 04.2008
- Participated in hiring, onboarding, and supervision of administrative staff
- Developed successful administrative procedures to encourage efficiency and effectiveness
- Consistently prepared accurate weekly borough performance reports for leadership staff
- Oversaw the accuracy of the filing system, archiving of medical records, and the release of records for SSI determinations
- Answered phone and emails to support parents, service providers, and other stakeholders
- Managed relationships with the building management including cleaning and security services
- Responsible for maintenance of office business machines, inventory management, and procurement of office supplies.
Education
M.S., Human Services -
St. Joseph's College
Brooklyn, NY01.2019
B.S., Healthcare Administration -
St. Joseph's College
Brooklyn, NY01.1999
Skills
- Staff Management
- Creative Direction
- Strategic Planning
- Data Analysis
- Team Leadership
- Training and Development
Resume Profile
A results-oriented manager who is comfortable working in a dynamic, diverse, client-focused environment. Strong leadership, training, and decision-making skills and alert to new opportunities, techniques, and approaches.
Timeline
Assistant Director, Administration
New York City Department of Health and Mental Hygiene-NYC Early Intervention Program
09.2011 - 12.2023
Assistant Director for Health Care Claims and Reimbursement
New York City Department of Health and Mental Hygiene-NYC Early Intervention Program
04.2008 - 09.2011
Office Manager
New York City Health and Hospitals Corporation-NYC Early Intervention Program
05.2002 - 04.2008
M.S., Human Services -
St. Joseph's College
B.S., Healthcare Administration -
St. Joseph's College
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