Lorina Gremi
San Diego,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Retail Sales Worker
Trader Joe's
03.2016 - Current
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Wrapped, boxed and weighed bakery department products.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Used in-store system to locate inventory and place special orders for customers.
- Promoted store events and special promotions through engaging interactions with customers both in-person and via social media platforms.
- Answered questions about store policies and addressed customer concerns.
Italian / French Tutor
MiraCosta College
09.2013 - 05.2016
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Motivated students to actively participate in class discussions by asking thought-provoking questions related to course content.
- Issued reports updating students, parents and teachers on student progress.
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Responded to email and telephone requests to provide students with specific information.
- Facilitated meaningful connections between the French language and real-world applications by integrating cultural lessons into tutoring sessions.
- Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
- Communicated effectively with students and provided outstanding customer service.
- Provided constructive feedback on written assignments to improve syntax, grammar, spelling, and overall clarity of expression.
- Developed student confidence through positive reinforcement strategies.
- Collaborated with other tutors to share best practices and resources for effective language instruction.
- Supported students with helpful study habits and exam strategies.
- Used variety of teaching methods to successfully help wide range of students.
- Created personalized lesson plans to meet needs of diverse learners.
- Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
- Developed methods to motivate and engage students in learning.
- Leveraged technology and visual aids to engage students and enhance learning.
- Integrated Italian / french lessons into real-life scenarios and role-playing.
- Maintained impeccable records of tutoring appointments and student progress.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Utilized multimedia tools like PowerPoint presentations and educational websites to engage students visually during lessons.
Retail Sales Worker
Jimbo's Naturally
02.2013 - 03.2016
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Wrapped, boxed and weighed bakery department products.
- Achieved sales targets through effective communication and persuasive selling techniques.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Retail Worker
Target
09.2010 - 02.2013
- Answered questions about store policies and addressed customer concerns.
- Answered incoming calls and emails to provide product information, features and benefits.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported store managers in various administrative tasks such as scheduling, payroll processing, and reporting.
- Managed efficient cash register operations.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
Jewelry Sales Associate
Rizzi Gioielli
01.2006 - 03.2010
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Arts - Global Studies
California State University San Marcos
San Marcos, CA12.2023
High School Diploma -
Luigi Einaudi
Lodi, Italy, Europe 05.2020
Associate of Arts - Liberal Arts And General Studies
Miracosta College
Oceanside, CA05.2019
Skills
- Engaging with Diverse Customers
- Repair Cost Estimation
- Promotional knowledge
- POS System Operation
- Sales expertise
- Documentation And Reporting
- Money Handling
- Sales Techniques Mastery
- Problem-Solving
- Order Processing
- Time Management
- Adaptable and Flexible
- Relationship Building
- Decision-Making
- Creative Thinking
- Professional Appearance
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Retail Sales Worker
Trader Joe's
03.2016 - Current
Italian / French Tutor
MiraCosta College
09.2013 - 05.2016
Retail Sales Worker
Jimbo's Naturally
02.2013 - 03.2016
Retail Worker
Target
09.2010 - 02.2013
Jewelry Sales Associate
Rizzi Gioielli
01.2006 - 03.2010
Bachelor of Arts - Global Studies
California State University San Marcos
High School Diploma -
Luigi Einaudi
Associate of Arts - Liberal Arts And General Studies
Miracosta College