Lorina Walker Kaloi
Roseville,CA
Summary
Detail-oriented housekeeper with over 5 years of experience in administrative and medical records management, supporting healthcare, government, and office environments. Proven ability to efficiently manage both electronic and hard-copy records, perform precise data entry, and deliver exceptional customer service while ensuring strict compliance with HIPAA regulations and organizational standards. U.S. Army veteran recognized for reliability, adaptability, and outstanding performance under pressure, bringing a disciplined approach to every task. Committed to maintaining high standards of cleanliness and organization while fostering a positive environment.
Overview
22
22
years of professional experience
Work History
Self Employed Housekeeper
01.2016 - Current
- Maintaining and managing my own time and scheduling to help clients keep their houses in clean order while they are at work. Duties include basic house keeping and other detailed cleaning for example hot tubs, windows, or oven cleaning.
Administrative Technician III
Oklahoma State Department of Health – Canadian County
06.2013 - 03.2014
- Supported daily clinical and administrative operations for the county health department. Prepared, maintained, and audited patient charts to ensure accuracy and regulatory compliance.
- Delivered professional and compassionate customer service to patients and external stakeholders.
- Coordinated communication with multiple county health departments statewide.
Records Clerk
Federal Aviation Administration (FAA) – AMH 400 Shared Services Center
10.2012 - 04.2013
- Scanned, indexed, and imported personnel records into electronic federal systems (EOPF).
- Performed data entry using multiple internal FAA systems with a high degree of accuracy.
- Managed incoming and outgoing mail, including sensitive and confidential documents.
- Volunteered for peer-recognition committee supporting employee engagement initiatives.
Customer Service Representative
YourTel America
08.2012 - 10.2012
- Served as first point of contact for customer inquiries regarding products, pricing, and scheduling.
- Resolved customer issues efficiently while maintaining positive client relationships.
- Collaborated with internal departments to ensure timely and accurate service delivery.
Senior Medical Records Clerk
OU Physicians – Oklahoma University Health Sciences Center
01.2008 - 08.2012
- Managed electronic and hard-copy medical records using EMR systems including IDX and Dokutrak.
- Reviewed records for completeness and compliance before filing and distribution.
- Worked directly with clinics to retrieve and organize patient charts.
- Maintained confidentiality while handling high volumes of sensitive patient information.
MOS: 88M – Ammunition & Vehicle Specialist
United States Army
01.2004 - 01.2007
- Served one combat tour in Iraq (2005–2006).
- Supervised personnel during convoy and logistics missions.
- Maintained inventory and accountability of sensitive equipment and materials.
- Supported administrative functions including scheduling, record keeping, and reporting.
- Awards: Army Achievement Medal, Combat Action Badge, Iraq Campaign Medal
Education
Bachelor's Degree - Administration & Leadership
Oklahoma University – College of Liberal Studies
Skills
- Housekeeping and schedule management
- Comprehensive management of medical records
- Data management
- OSHA compliance knowledge
- Office management support
- Client relationship management
- Proficient in managing multi-line phones
- Experienced in Microsoft Office applications
- Time management coordination
- Documentation and reporting
- Strong organizational skills
Additional Qualifications
- Typing: 55 WPM
- Medical Terminology (Entry Level)
- Electronic Records Management
- Report Preparation & Documentation
- Strong Work Ethic & Reliability
Timeline
Self Employed Housekeeper
01.2016 - Current
Administrative Technician III
Oklahoma State Department of Health – Canadian County
06.2013 - 03.2014
Records Clerk
Federal Aviation Administration (FAA) – AMH 400 Shared Services Center
10.2012 - 04.2013
Customer Service Representative
YourTel America
08.2012 - 10.2012
Senior Medical Records Clerk
OU Physicians – Oklahoma University Health Sciences Center
01.2008 - 08.2012
MOS: 88M – Ammunition & Vehicle Specialist
United States Army
01.2004 - 01.2007
Bachelor's Degree - Administration & Leadership
Oklahoma University – College of Liberal Studies