Lorinda Decello

Austintown Self Storage

Warren, OH

10.2006 - 02.2023

Managed and properly accounted for petty cash issued to facilitate general office activities.
Improved customer satisfaction scores 98% through application of superior conflict resolution and problem-solving skills.
Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Reduced collections by 75%
Maintained electronic and paper filing systems for easy retrieval of information.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Interacted with customers by phone, email, or in-person to provide information.
Administered operations to handle needs of more than 500 tenants, increasing revenue by 4% each year.
Maintained primary relationship accountability for 500 clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Edited documents to improve accuracy of language, flow, and readability.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Organized, facilitated and participated in community service efforts.
Created organized filing system to manage department documents.