Lorinda Fleming
Customer Service Representative
Willis,TX
Overview
31
31
years of professional experience
Work History
Deli Customer Service Representative
HEB Grocery Store
Conroe, TX
08.2022 - 12.2024
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Personal Shopper
Instacart Shoppers
Willis, Texas
06.2019 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Cashier
Wal-Mart Supercenter
Sparks, Nevada
03.2018 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided assistance or intervention where required.
Cashier
Del Taco
Sparks, Nevada
02.2018 - 03.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Home Health Aide
Arlen Hill
Visalia, California
03.2006 - 03.2008
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
Chiropractic Office Assistant
Fleming Chiropractic
Visalia, California
04.1994 - 06.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used Chiropractic software to schedule appointments for doctor visits and procedures.
- Entered procedure codes and diagnosis codes into medical billing software.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
Sales Floor Associate Cashier
Target
Visalia, California
06.2003 - 03.2006
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - General Studies
Strathmore Union High School
Strathmore, CAAdministrative Medical Dental Associate - Medical Assisting
San Joaquin Valley College
Visalia, CA06.1991
Skills
- Personal Grooming Standards
- Purchase Recommendations
- Organization and Planning
- Providing Feedback
- Upbeat and Outgoing Attitude
- Personal Shopping
- Attention to Detail
- Customer Service
- Credit and Debt Card Processing
- Delivery Procedures
- Guest Satisfaction
Timeline
Deli Customer Service Representative
HEB Grocery Store
08.2022 - 12.2024
Personal Shopper
Instacart Shoppers
06.2019 - 08.2022
Cashier
Wal-Mart Supercenter
03.2018 - 08.2018
Cashier
Del Taco
02.2018 - 03.2018
Home Health Aide
Arlen Hill
03.2006 - 03.2008
Sales Floor Associate Cashier
Target
06.2003 - 03.2006
Chiropractic Office Assistant
Fleming Chiropractic
04.1994 - 06.2006
No Degree - General Studies
Strathmore Union High School
Administrative Medical Dental Associate - Medical Assisting
San Joaquin Valley College