Lorinda Macon
Fairview Heights,IL
Summary
High-energy professional individual offers proven skills in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term success, whether it is in a restaurant or assisting with daily living tasks in someone's home. Carrying the aspects of a versatile Assistant General Manager with 9+ years of experience with managing teams to meet stringent objectives.
Overview
15
15
years of professional experience
Work History
Professional Caregiver
Central Illinois Care Services
04.2023 - Current
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific requirements.
- Managed household chores such as cooking nutritious meals, cleaning living spaces, or doing laundry to create a comfortable environment for clients to live in safely.
- Assisted clients in maintaining independence by supporting them in personal hygiene tasks, such as bathing and dressing.
Assisant General Manager
Taco Bell Restaurant
03.2020 - 04.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Youth Group Leader
Jackie Joyner-Kersee Community Center
02.2019 - 03.2020
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
Shift Manager
Steak N Shake Restaurant
07.2009 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Associate of Science - Human Services
Indiana Wesleyan University
Marion, IN12.2024
High School Diploma -
East St Louis Senior High School
East St Louis IL05.2008
Skills
- Compassionate Caregiving
- Vital signs monitoring
- Dementia Care
- Personal Hygiene Assistance
Accomplishments
Author of three notable publications:
- UnBroken (Published 2021)
- Unveiling the Power of Healing & Prayer (Published 2024)
- Brown Girl Brown Girl, Be Who You Want to Be (Published 2024, children's book)
Timeline
Professional Caregiver
Central Illinois Care Services
04.2023 - Current
Assisant General Manager
Taco Bell Restaurant
03.2020 - 04.2023
Youth Group Leader
Jackie Joyner-Kersee Community Center
02.2019 - 03.2020
Shift Manager
Steak N Shake Restaurant
07.2009 - 02.2019
Associate of Science - Human Services
Indiana Wesleyan University
High School Diploma -
East St Louis Senior High School
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