LORING JOYNER III

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.

• Technical Skills

• Operating systems (Windows, macOS)

• Created and managed user accounts and permissions in Active Directory, ensuring proper access controls and security.

• Developed and implemented account provisioning processes

• Ticketing systems

• Hardware and software support including installation and updates

• Experience Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity.

• Implemented security protocols and conducted regular system audits to ensure data integrity.

• Responded to helpdesk requests and provided remote support to users.

• Organized and managed cables and wiring for optimal performance and safety

• Troubleshot complex technical problems for users in a timely manner.

• Led and developed performance management tools and processes to integrate with organization's
• values and core competencies
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions,
• nuclear accidents and terrorist attacks
• Administered benefits programs, analyzed compensation and other competitive data and prepared
• budgets
• Assisted senior management with making key decisions by developing and submitting performance and
• compensation reports with status updates and improvement recommendations
• Oversaw and managed onboarding processes and programs for successful integration of new,
• transferred or promoted employees
• Completed projects on time and under budget while resolving complex issues for senior leaders.