Lorinna Passmore

• Managed patient scheduling and appointment coordination, ensuring timely access to care.
• Obtained patient records from external facilities and JLV for comprehensive healthcare management.
• Provided general information to patients via phone and in-person consultations.
• Processed flagged orders and managed secure messaging for efficient communication.
• Facilitated fax correspondence with outside healthcare providers and SNFs for seamless operations.
• Verified insurance details and assisted with billing inquiries to enhance patient service.
• Scanned records into patient charts for immediate availability of medical information.
• Educated patients regarding Urgent Care, Emergency visit procedures, and prescription assistance.

• Collected setup information for new patients and processed insurance verification.
  Managed approximately 100 calls daily regarding patient orders and new patient acceptance.
  Collaborated with VA patients across MN, SD, ND, NE, and IA to provide support.
  Served as contracted vendor for home oxygen program across multiple VA facilities.

Trained new employees in Physical and Occupational Therapy department for effective onboarding.

Served as medical support assistant, managing essential patient coordination tasks.

Typed at 45 words per minute to ensure efficient documentation.

Utilized Vista and CPRS systems for accurate patient data management.

Prepared charts and scheduled consultations to streamline clinic operations.

Managed appointment bookings and handled incoming calls for optimal communication.

Acted as liaison between patients and doctors to facilitate clear information exchange.

• Facilitated setup of home oxygen therapy for patients, handling up to 100 calls daily.
  Operated copy and fax machines to support administrative tasks.
  Troubleshot equipment issues, ensuring prompt resolution for users.
  Assisted nursing homes and hospitals in transitioning patients to home oxygen therapy.
  Verified insurance information to confirm patient eligibility and coverage.