Lorinzo Reed
Laurel,MD
Overview
16
16
years of professional experience
Work History
Youth Program Manager
Lead4Life
Rockville, MD
08.2021 - Current
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Acted as consultant to community programs by interpreting regulations and policies.
- Developed case records, reports and other required documents to maintain youth's permanent record.
- Documented actions and incidents associated with youth program participants.
- Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
- Improved children's behavior through coping skills and other therapeutic interventions.
Driver Technician
Bray and Scarff
Laurel, MD
02.2014 - 10.2021
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Ensured proper installation of all products per manufacturer specifications.
- Made connections from home to appliances via, water, electrical and ventilation.
Manager of Operations
Mobile Detail Elite
Montgomery County , MD
08.2008 - 11.2014
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Reservoir High School
Fulton, MD05.2008
Some College (No Degree) - Kinesiology
Navarro College
Corsicana, TXSome College (No Degree) -
International Institute For Restorative Practices
Bethlehem, PASkills
- Interpersonal Communication
- Constructive Feedback
- Teamwork and Collaboration
- Emotional Support
- Enrichment Activities
- Life Skills Development
- Social Integration Support
- Team Building Exercises
- Effective Leadership
- New Client Management
- Crisis Intervention
- Verbal and Written Communication
Timeline
Youth Program Manager
Lead4Life
08.2021 - Current
Driver Technician
Bray and Scarff
02.2014 - 10.2021
Manager of Operations
Mobile Detail Elite
08.2008 - 11.2014
High School Diploma -
Reservoir High School
Some College (No Degree) - Kinesiology
Navarro College
Some College (No Degree) -
International Institute For Restorative Practices