Overview
Work History
Education
Skills
Timeline
Generic

Lorinzo Reed

Laurel,MD

Overview

16
16
years of professional experience

Work History

Youth Program Manager

Lead4Life
Rockville, MD
08.2021 - Current
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Developed case records, reports and other required documents to maintain youth's permanent record.
  • Documented actions and incidents associated with youth program participants.
  • Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
  • Improved children's behavior through coping skills and other therapeutic interventions.

Driver Technician

Bray and Scarff
Laurel, MD
02.2014 - 10.2021
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Ensured proper installation of all products per manufacturer specifications.
  • Made connections from home to appliances via, water, electrical and ventilation.

Manager of Operations

Mobile Detail Elite
Montgomery County , MD
08.2008 - 11.2014
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

High School Diploma -

Reservoir High School
Fulton, MD
05.2008

Some College (No Degree) - Kinesiology

Navarro College
Corsicana, TX

Some College (No Degree) -

International Institute For Restorative Practices
Bethlehem, PA

Skills

  • Interpersonal Communication
  • Constructive Feedback
  • Teamwork and Collaboration
  • Emotional Support
  • Enrichment Activities
  • Life Skills Development
  • Social Integration Support
  • Team Building Exercises
  • Effective Leadership
  • New Client Management
  • Crisis Intervention
  • Verbal and Written Communication

Timeline

Youth Program Manager

Lead4Life
08.2021 - Current

Driver Technician

Bray and Scarff
02.2014 - 10.2021

Manager of Operations

Mobile Detail Elite
08.2008 - 11.2014

High School Diploma -

Reservoir High School

Some College (No Degree) - Kinesiology

Navarro College

Some College (No Degree) -

International Institute For Restorative Practices
Lorinzo Reed