Lorion Chandler
Bowie,Maryland
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Specialist
The Foundation Schools
09.2022 - Current
- Orchestrate new user orientations, setting them up with email, phone system, and printer abilities
- Utilize Spiceworks ticketing system to manage all help request created by staff
- Utilize Google Suite administration tools for all staff and students email configuration and management
- Utilize Cisco Meraki to troubleshoot issues over the network throughout 4 campuses
- Create and manage asset tracking system using Asset Tiger along with custom barcodes
- Manage account creation, termination, email groups, and domain users through Active Directory
- Diagnose and fix defective/damaged laptops, Google Chromebooks, iPads, desktops, projectors, and SMART Boards
- Configure new IP Phones and Extensions through 3CX communications software
- Set up AV equipment for presentations and trainings throughout the campuses
- Remote troubleshooting using Windows Remote Desktop Connection, TeamViewer, and Google Chrome Remote Desktop
- Create staff badges and allocate access with Vector Security and WinDSX card swipe software throughout campuses as needed
- Configure Apple iPads and iPhones through Configurator and MDM server for school staff and student usage
Service Desk Analyst
HTC Global Services
01.2022 - 09.2022
- Learning and gaining experience in clinical workflow within leading EMR systems such as Cerner, Meditech, Allscripts, etc
- Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond the internship
- Working directly with physicians and nurses to address troubleshoot technical problems impacting patient care
- Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps
- Research, resolve and respond to clinical and technical questions received via telephone calls, emails, and other channels
- Callbacks in a timely manner and escalate problems to the appropriate individuals/ group
Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. - Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
- Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special clinical product-related issues as needed
IT Support Specialist
Axion Healthcare
02.2018 - 12.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Educates end users regarding computer and software operations
- Perform basic network troubleshooting for routine issues
- Contributes technical skills and support to customers for software applications, customized applications, and websites
- Install and manage computer based systems
- Act as PC support liaison and technical support to departmental faculty, staff and residents
- Specify and facilitate the purchase of hardware and software for the department
- Manage department's computer equipment inventory
Software Engineer Facilitator
Kenzie Academy
01.2018 - 01.2019
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test,
and maintain web- and desktop-based business applications built on Microsoft technologies - Assist in the collection and documentation of user's requirements, development of user stories, estimates, and work plans
- Prepare reports, manuals, and other documentation on the status, operation, and maintenance of software
- Design, develop, and unit test applications per established standards
Human Resources Specialist
United States Army
12.2013 - 12.2017
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Serving as custodian of classified documents
- Track personnel and supplies within the company
- Instructed employees on how to use HR software
- Track and file administrative paperwork and personnel folders
- Review disciplinary and other adverse actions and make recommendations
- Support, collect, store personal files
- Use different programs and systems on the computer.
Education
Associate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MD05.2024
Skills
- Adobe Flash
- Issue Troubleshooting
- Data Recovery
- Discharge Planning
- Service Desk Team Management
Certification
Network Systems Administrator
Computer Programming and Database Systems
Microsoft Office Specialist
Front-End Web Developer
Timeline
IT Specialist
The Foundation Schools
09.2022 - Current
Service Desk Analyst
HTC Global Services
01.2022 - 09.2022
IT Support Specialist
Axion Healthcare
02.2018 - 12.2021
Software Engineer Facilitator
Kenzie Academy
01.2018 - 01.2019
Human Resources Specialist
United States Army
12.2013 - 12.2017
Associate of Science - Information Technology
Prince George's Community College
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