Lori Rodrigues
Overview
14
14
years of professional experience
Work History
Owner
Self-employed
03.2022 - Current
- Manages day-to-day business operations.
- Consults with customers to assess needs and propose optimal solutions.
- Train and motivated employees to perform daily business functions.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interact well with customers to build connections and nurture relationships.
- Train new employees on proper protocols and customer service standards.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hiring and training of team members.
Owner
Self
01.2010 - 03.2023
- Managed day-to-day business operations.
- Consulted with physicians to assess needs and propose optimal solutions for patients that were referred.
- Evaluated supplies to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service receipts.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Continued Education, specializing in Trigger Point Therapy, for pain management.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.1991
Skills
- Budget Management
- Employee Development
Business Management
Customer Service
Communication
Multitasking
- Staff Hiring
- Small Business Operations
- Business Marketing
- Administrative Oversight
- Staff Management
Timeline
Owner
Self-employed
03.2022 - Current
Owner
Self
01.2010 - 03.2023
High School Diploma -
Greenway High School
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