Lorisa Flores

• Reduced outstanding accounts receivable balances by diligently following up on overdue payments
• Prepared and mailed invoices to customers, processed payments, and documented account updates
• Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance
• Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules
• Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts
• Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts
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• Managed 15-20 call center agents

My responsibilities included:

• Monitoring Calls
• Quality evaluations for agents
• Updating all Excel forms from previous day, daily weekly, monthly
• Check and monitored service levels, daily
• Coaching sessions for agent that are not meeting expectation
• Handling Sup/Escalation calls
• I also am apart of team collaboration conference calls to our head supervisors in New York
• I work with several different systems: word, excel, power point, softphone, avaya, ringcentral, etc
• In my team lead position I was fortunate enough to work on multiple screens at once, while answering and assisting any issues my agents may have.

• Clean, Sanitized and disinfected All areas including bathrooms, used rooms, operating rooms, offices, waiting areas and more.

• Assisted residents with daily needs(bathing, grooming, etc)
• Followed daily care plan as assigned to each resident such as med routine, ADL's and special activities.

• Assisting customers with their wireless connection as well as took payments and resolved any issues they may have had, was then promoted to Crew Leader/Supervisor which consisted of making schedules and answering any questions staff had to the best of my knowledge.