Lorise Patton
Milwaukee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Exemplary leadership experience with unique talent for customer relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Staffing Coordinator /Administrative Assistant/Certified Nursing Assistant
Maple Ridge Health Services
2021.07 - Current
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Optimized organizational processes by effectively managing Certified Nursing Assistant, LPN, and RN schedules.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Interviewed, hired and mentored over 80 new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Completed human resource operational requirements by scheduling and assigning employees.
Dispatcher
Midwest Medical
2021.03 - 2021.06
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over150 daily calls.
- Sent out ambulance drivers to assist hourly callers based on locations, needs and worker availability.
- Resolved problems, improved operations and provided exceptional service.
Patient Care Technician
DaVita Dialysis
2019.06 - 2021.03
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Resident Manager /Staffing Coordinator
Oak Park Place
2017.05 - 2019.06
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Controlled all staffing needs
- Monitored all staff day to day job duties and handled all complaints within timely manner from resident families with exceptional customer service.
- Assisted with Payroll biweekly with kronos payroll system
- Taking inbound calls from doctors and physician along with making out bound calls to insure right medication regiments and healthy eating.
- Hosted orientation for new hires and making sure that have all paper work that was needed.
Assistant Resident Manager
Oak Park Place
2016.08 - 2017.05
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Conducted tours, orientation and educational sessions for residents and families.
- Assisted residents with everyday days need such as hygiene, and daily meals
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Personal Care Worker
Oak Park Place
2013.02 - 2016.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Education
BBA - Healthcare Administration
Southern New Hampshire University
Hooksett, NH06.2026
Licensed Certified Nursing Assistant - Certified Nursing Assistant
Maple Ridge / Willow Crest
Milwaukee, WI07.2022
CBRF CERTIFIED
Milwaukee WI - CBRF CERTIFIED
05.2013
High School Diploma -
Washington High School
Milwaukee Wi 06.2008
Skills
- Multi-line phone talent
- Employee training
- Administrative services
- Leadership development
- Strategic mindset and data driven in making decision that impact growth; strong focus on on optimizing/transforming client relations
- Professional telephone demeanor
- Administrative Task
- Organization and Time Management
- Detail-Oriented
Timeline
Staffing Coordinator /Administrative Assistant/Certified Nursing Assistant
Maple Ridge Health Services
2021.07 - Current
Dispatcher
Midwest Medical
2021.03 - 2021.06
Patient Care Technician
DaVita Dialysis
2019.06 - 2021.03
Resident Manager /Staffing Coordinator
Oak Park Place
2017.05 - 2019.06
Assistant Resident Manager
Oak Park Place
2016.08 - 2017.05
Personal Care Worker
Oak Park Place
2013.02 - 2016.08
BBA - Healthcare Administration
Southern New Hampshire University
Licensed Certified Nursing Assistant - Certified Nursing Assistant
Maple Ridge / Willow Crest
CBRF CERTIFIED
Milwaukee WI - CBRF CERTIFIED
High School Diploma -
Washington High School
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