Lorissa Cano
Rancho Cordova,CA
Summary
Hard working, self-motivated professional, with exceptional customer service experience in a wide variety of service establishments. Solid record of performance and success of meeting customer’s needs and expectations in a friendly manner.
Overview
7
7
years of professional experience
Work History
Sycuan Casino
Slot attendant
El Cajon, CA
01.2022 - 06.2023
- Explained rules, bets and delivered payouts to facilitate movement of games and jackpots.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Monitored behavior of players while in various games, observing individuals for possible cheating.
- Title 31 experience
Office Assistant CRM
Cano Heating and Air
San Diego, CA
05.2019 - Current
- Maintain incoming customers calls, marketing, scheduling appointments
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
- Received and screened high volume of internal and external communications.
Eureka
Server Jobs
La Jolla, CA
05.2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Food and Beverage Server
Viejas Casino
Alpine, CA
01.2020 - 04.2021
- Maintain and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customers.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Team Leader
Chick-fil-A
Chula Vista, CA
01.2017 - 08.2019
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Served breakfast, lunch, and dinner to 100-500 customers per shift at a national chain restaurant.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Memorize over menu items and rotating specials in order to give customized recommendations to guests.
Assistant Manager
Anytime Fitness
Eastlake , CA
02.2018 - 12.2018
- Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follow all Cash Management procedures.
- Ensures that all Front Desk policies and procedures are followed, such as proper member check-in, telephone inquiry, guest registration, replacement of member IDcards, delinquent account procedures, account change requests & updates, travel/guest passes.
- Ensure consistent service excellence, resulting in a clean, crisp and friendly front-end experience.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06-2015
Skills
- Personal computer experience
- Service Oriented
- Superior oral and written communication skills
- Excellent organizational, multitasking and problem-solving abilities
- Performance-driven
Timeline
Sycuan Casino
Slot attendant
01.2022 - 06.2023
Eureka
Server Jobs
05.2021 - Current
Food and Beverage Server
Viejas Casino
01.2020 - 04.2021
Office Assistant CRM
Cano Heating and Air
05.2019 - Current
Assistant Manager
Anytime Fitness
02.2018 - 12.2018
Team Leader
Chick-fil-A
01.2017 - 08.2019
High School Diploma -
Eastlake High School
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