Lorissa Engle
Grand Rapids,MI
Summary
Client-focused professional with a background in client service roles. Known for providing top-notch client support while maintaining high levels of client satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Medicaid Paralegal
Law Offices of David L. Carrier
Grand Rapids, MI
07.2022 - Current
- Maintained client files according to established protocols.
- Participated in implementation sessions by preparing necessary materials and taking notes during meetings.
- Reviewed and organized all financial documentation.
- Collaborated with attorneys in all stages of Medicaid process.
- Maintained calendars for myself and clients.
- Researched applicable statutes, codes, regulations and policy.
- Provided administrative support such as answering phones or scheduling appointments.
- Collaborated with team members to ensure strategies and objectives were aligned and executed efficiently.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Managed discovery process, including drafting discovery documents and coordinating document production.
- Created and updated case management and client account databases.
- Organized legal documents in company filing systems and databases.
Bartender
Bonefish Grill
Grand Rapids , MI
04.2013 - 06.2022
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Developed good working relationships with fellow employees through effective communication.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Bachelor of Science - Kinesiology
Goshen College
Goshen, IN06-2016
Skills
- Understands confidentiality
- Proficient in MS Office
- File Organization
- Document Preparation
- Account Administration
- Conflict Mediation
- Calendar Management
- Administrative Support
- Document control support
- Health codes compliance
- Payment Processing
- Suggestive Selling
- Team training and development
- New Hire Training
- Cash and credit transactions
- Outstanding customer service
- Anticipating guest needs
- Salesmanship
- Organizational ability
Timeline
Medicaid Paralegal
Law Offices of David L. Carrier
07.2022 - Current
Bartender
Bonefish Grill
04.2013 - 06.2022
Bachelor of Science - Kinesiology
Goshen College
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