Lorissa Martinez
Tacoma,WA
Summary
Detail-oriented healthcare professional with expertise in cardiac monitoring and patient support. Strong background in facilitating smooth unit operations, maintaining accurate records, and enhancing patient care through effective communication and collaboration with medical teams.
Overview
12
12
years of professional experience
Work History
Cardiac Monitor Tech/HUC
MultiCare Health System
04.2025 - Current
- Perform receptionist and communications duties on the patient care unit
- Reviewed patient information to determine normal and abnormal heart patterns.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Updated patients' records with readings taken from heart monitors or EKGs.
- Maintained medical supplies and equipment needed to provide patient care.
- Guided junior staff on how to compare and interpret rhythm strips.
Health Unit Coordinator
Wellfound Behavioral Health
05.2022 - Current
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
Health Unit Coordinator
CommonSpirit Health (CHI Franciscan)
11.2022 - 12.2025
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Page on-call providers for ER medical staff.
Patient Access Representative II
Conifer Health Solutions
06.2022 - 03.2022
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Health Unit Coordinator
Swedish Medical Group
10.2020 - 10.2021
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Page on-call providers for ER staff.
- Scan in patient chart information using onbase scanning system.
Health Unit Coordinator
MultiCare Health System
01.2020 - 09.2020
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Page on-call providers for ER staff.
Patient Access Technician
MultiCare Health System
04.2019 - 01.2020
- Managed quality control and maintained high level of customer satisfaction.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Access Representative
Franciscan Hear & Vascular
01.2019 - 09.2019
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Managed unit call reception and routed calls to correct department.
Patient Access Representative
Conifer Health Solutions
11.2016 - 01.2019
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Work Study Front Office
Federal Way Veterans Center
12.2014 - 04.2017
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Directed clients and guests to correct departments, rooms, and staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Kept offices organized and well-stocked to maximize operational efficiency.
Education
Mental Health First Aid -
ARIVVA Training Center
Tacoma06-2026
Introduction To Healthcare Apprenticeship Program -
ARIVVA Training Center
Tacoma, WA06-2026
Cardiac Monitor Tech Certificate -
ARIVVA Training Center
Tacoma, WA04-2024
Diploma -
Washington High School
Tacoma, WA01-2013
Skills
- Hospital experience (Inpatient and Outpatient)
- Customer service
- Telephone skills
- Written and verbal communication skills
- EPIC knowledge
- Downtime procedures knowledge
- Documentation review
- EKG interpretation
- Telemetry monitoring
- Rhythm documentation
- Cardiac rhythm analysis
- Basic life support
- HIPAA compliance
References
Available upon request.
Leadership Experience
Although not technically in a leadership position, there have been times where I was the 'on-call' downtime person within my Patient Access positions. I was either scheduled to work or on standby to come in and help.
Timeline
Cardiac Monitor Tech/HUC
MultiCare Health System
04.2025 - Current
Health Unit Coordinator
CommonSpirit Health (CHI Franciscan)
11.2022 - 12.2025
Patient Access Representative II
Conifer Health Solutions
06.2022 - 03.2022
Health Unit Coordinator
Wellfound Behavioral Health
05.2022 - Current
Health Unit Coordinator
Swedish Medical Group
10.2020 - 10.2021
Health Unit Coordinator
MultiCare Health System
01.2020 - 09.2020
Patient Access Technician
MultiCare Health System
04.2019 - 01.2020
Patient Access Representative
Franciscan Hear & Vascular
01.2019 - 09.2019
Patient Access Representative
Conifer Health Solutions
11.2016 - 01.2019
Work Study Front Office
Federal Way Veterans Center
12.2014 - 04.2017
Mental Health First Aid -
ARIVVA Training Center
Introduction To Healthcare Apprenticeship Program -
ARIVVA Training Center
Cardiac Monitor Tech Certificate -
ARIVVA Training Center
Diploma -
Washington High School