Lorissa Stewart
Brandon
Summary
Expert in team leadership, client management, and strategic planning. Applies communication and analytical expertise to elevate client satisfaction and enhance team effectiveness. Established record of managing a range of accounts and directing teams to fulfill organizational goals.
Overview
7
7
years of professional experience
Work History
Personal Loan Specialist
One Main Finanical
04.2024 - Current
- Evaluated client financial profiles to recommend personalized loan products.
- Streamlined application processes to enhance customer experience and reduce turnaround time.
- Developed training materials for new staff on loan processing systems and compliance guidelines.
- Collaborated with marketing teams to design promotional campaigns for personal loan offerings.
Account Manager
Allied Universal Security Services
04.2020 - 03.2024
- Provided exceptional customer service and resolved any issues or concerns in a timely and professional manner
- Monitored and maintained security cameras, alarms, and access control systems to ensure the safety and security of the premises
- Conducted regular patrols of the property to deter unauthorized individuals and prevent theft or vandalism
- Responded quickly and effectively to security incidents, including disturbances, accidents, and medical emergencies
- Collaborated with local law enforcement agencies and emergency services to coordinate responses to security threats and incidents
- Implemented and enforced security protocols and procedures to create a safe and secure environment for employees, visitors, and residents
Supervisor
Computer Generated Solutions
12.2018 - 03.2020
- Oversaw a team of 20+ call center representatives, providing training, coaching, and performance reviews to ensure high-quality customer service
- Managed call center operations, including scheduling, escalation of customer issues, and monitoring call quality to meet and exceed KPIs
- Conducted regular team meetings to communicate goals, provide updates on call center performance, and address any issues or concerns
- Developed and implemented call center policies and procedures to ensure consistency and adherence to company standards and regulatory requirements
Skills
- Excel
- CCTV
- Security
- Management
- Inventory Control
- Leadership
- Surveillance
- Customer Service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Computer skills
- Organizational skills
- Loan structuring
- Goal oriented
- Risk evaluation
- Loan closing
Timeline
Personal Loan Specialist
One Main Finanical
04.2024 - Current
Account Manager
Allied Universal Security Services
04.2020 - 03.2024
Supervisor
Computer Generated Solutions
12.2018 - 03.2020