Lori T. Adams

Accommodating Help Desk Supervisor with 8 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations.Highly motivated and results-driven when resolving IT issues and interacting with help desk staff. Highly organized and efficient with superior time management, attention to detail and follow-through abilities. Dependable, quick thinker with the ability to swiftly learn new procedures and methods. Proven experience at fostering strong relationships with peers, employees and management. Able to exercise initiative, achievement and independently use judgment. Skilled at communicating technical information in language users can understand. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.