Summary
Overview
Work History
Education
Skills
Timeline
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Lorita Green

Lorita Green

Houston,TX

Summary

Proven track record in enhancing customer relationships and sales pipeline management, notably at Drika Nicole Organics. Skilled in customer care and business development, I excel in creating loyal clienteles and boosting sales through effective engagement and relationship building. Achieved significant repeat business by mastering complaint handling and product knowledge.

Overview

20
20
years of professional experience

Work History

Salesperson

Drika Nicole Organics
09.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their hair care needs effectively.

Customer Service Representative

Done Deal Co-sign
05.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests with finding adequate solutions to their housing needs in a timely manner.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Hair Stylist

Self-employeed
07.2004 - 05.2021
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Director

Single Mothers Of America
05.2015 - 05.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Organized Fundraising Events to support single parents families in crisis, housing needs, employment opportunities through networking with other community agencies. Offered Support Groups to Single Mothers in Crisis.

Education

Business Administration

Sowela Technical Community College
Lake Charles, LA

Associates - Theology

Life Christian University
Luis Florida
07.2011

License - Cosmetology

Demmon School of Beauty
Lake Charles, LA
03.2004

Diploma - Mathematics, English, And Science

Washington Marion Magnet High
Lake Charles, LA
05.1987

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Networking
  • Product description
  • Complaint Handling
  • Relationship selling
  • Business Development
  • Cold-calling
  • Closing Techniques
  • Prospecting
  • Prospecting skills
  • Prospecting clients
  • Sales Pipeline Management
  • Customer Relations
  • Client Service
  • Product and service knowledge

Timeline

Salesperson

Drika Nicole Organics
09.2023 - Current

Customer Service Representative

Done Deal Co-sign
05.2021 - 07.2023

Director

Single Mothers Of America
05.2015 - 05.2020

Hair Stylist

Self-employeed
07.2004 - 05.2021

Business Administration

Sowela Technical Community College

Associates - Theology

Life Christian University

License - Cosmetology

Demmon School of Beauty

Diploma - Mathematics, English, And Science

Washington Marion Magnet High

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