Lorita Lyons
Griffin,GA
Overview
17
17
years of professional experience
Work History
Servicing Specialist II
American Credit Acceptance
Forest Park, GA
08.2020 - Current
- Remote and on site
- Negotiated payment arrangements with delinquent customers, resulting in a XX% increase in debt recovery
- Provided exceptional customer service to resolve billing inquiries and disputes, maintaining a high level of customer satisfaction
- Implemented effective skip tracing techniques to locate and contact customers with outstanding debts
- Utilized automated dialing systems to efficiently make outbound calls and maximize productivity
- Developed strong relationships with clients by demonstrating empathy and understanding while collecting overdue payments
- Collaborated with legal team to initiate legal actions against non-compliant debtors when necessary
Cashier
SAMS CLUB
McDonough, GA
04.2020 - 08.2020
- RECEIVE PAYMENT BY CASH, CHECK, CREDIT CARDS, OR AUTOMATIC DEBITS
- STOCK, GREAT
- CUSTOMER SERVICE
- PROCESSED AND CASHED OUT CUSTOMER ORDERS WITH EFFICIENCY AND ACCURACY AT SCAN RATE
- CONSISTENTLY MULTI-TASKED AND COMMUNICATED WITH CUSTOMERS IN ORDER TO ENSURE
- ENGAGEMENT AND A POSITIVE SHOPPING EXPERIENCE
- MANAGED TO FOLLOW DIRECTIONS WITH
- LITTLE
- SUPERVISION DEMONSTRATING STRONG PROBLEM SOLVING SKILLS AND INDEPENDENCE
Picker
PEP BOYS DISTRIBUTION CENTER
McDonough, GA
07.2019 - 02.2020
- Efficiently picked and packed customer orders according to established guidelines
- Collaborated with team members to ensure timely completion of daily order fulfillment targets
- Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment
Housekeeper
HAMPTON INN
Locust Grove, GA
02.2019 - 03.2019
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
Cashier
TARGET
McDonough, GA
11.2014 - 02.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Picker/packer
Carters, Inc
Stockbridge, GA
11.2013 - 10.2014
- Efficiently picked and packed customer orders according to order specifications
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
- Achieved a daily average of XX picks per hour while maintaining accuracy above XX%
Shift Manager
MCDONALD'S
Griffin, GA
08.2007 - 05.2013
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
Education
HIGH SCHOOL DIPLOMA - undefined
SPALDING HIGH SCHOOL
May 2005
Interests
Barnesville, GA - Zebulon, GA - Clayton, GA, Certifications and Licenses
Driver's License
ServSafe
, Food Handler Certification
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Skills
- Problem resolution
- Regulatory compliance
- Sales and negotiation
- proficiency
- and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Deposit and payment collection
- Self motivation
- Multitasking
- Data entry
- Information gathering
- Adaptability and flexibility
- Professionalism
- and flexibility
- Teamwork and collaboration
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Servicing Specialist II
American Credit Acceptance
08.2020 - Current
Cashier
SAMS CLUB
04.2020 - 08.2020
Picker
PEP BOYS DISTRIBUTION CENTER
07.2019 - 02.2020
Housekeeper
HAMPTON INN
02.2019 - 03.2019
Cashier
TARGET
11.2014 - 02.2019
Picker/packer
Carters, Inc
11.2013 - 10.2014
Shift Manager
MCDONALD'S
08.2007 - 05.2013
HIGH SCHOOL DIPLOMA - undefined
SPALDING HIGH SCHOOL
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