Lorita Lyons
Griffin,GA
Overview
17
17
years of professional experience
Work History
Servicing Specialist II
American Credit Acceptance
Forest Park, GA
08.2020 - Current
- Remote and on site
- Negotiated payment arrangements with delinquent customers, resulting in a XX% increase in debt recovery
- Provided exceptional customer service to resolve billing inquiries and disputes, maintaining a high level of customer satisfaction
- Implemented effective skip tracing techniques to locate and contact customers with outstanding debts
- Utilized automated dialing systems to efficiently make outbound calls and maximize productivity
- Developed strong relationships with clients by demonstrating empathy and understanding while collecting overdue payments
- Collaborated with legal team to initiate legal actions against non-compliant debtors when necessary
Cashier
SAMS CLUB
McDonough, GA
04.2020 - 08.2020
- RECEIVE PAYMENT BY CASH, CHECK, CREDIT CARDS, OR AUTOMATIC DEBITS
- STOCK, GREAT
- CUSTOMER SERVICE
- PROCESSED AND CASHED OUT CUSTOMER ORDERS WITH EFFICIENCY AND ACCURACY AT SCAN RATE
- CONSISTENTLY MULTI-TASKED AND COMMUNICATED WITH CUSTOMERS IN ORDER TO ENSURE
- ENGAGEMENT AND A POSITIVE SHOPPING EXPERIENCE
- MANAGED TO FOLLOW DIRECTIONS WITH
- LITTLE
- SUPERVISION DEMONSTRATING STRONG PROBLEM SOLVING SKILLS AND INDEPENDENCE
Picker
PEP BOYS DISTRIBUTION CENTER
McDonough, GA
07.2019 - 02.2020
- Efficiently picked and packed customer orders according to established guidelines
- Collaborated with team members to ensure timely completion of daily order fulfillment targets
- Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment
Housekeeper
HAMPTON INN
Locust Grove, GA
02.2019 - 03.2019
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
Cashier
TARGET
McDonough, GA
11.2014 - 02.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Picker/packer
Carters, Inc
Stockbridge, GA
11.2013 - 10.2014
- Efficiently picked and packed customer orders according to order specifications
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
- Achieved a daily average of XX picks per hour while maintaining accuracy above XX%
Shift Manager
MCDONALD'S
Griffin, GA
08.2007 - 05.2013
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed
- Implemented cost control measures to reduce waste and minimize expenses without compromising quality
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
Education
HIGH SCHOOL DIPLOMA - undefined
SPALDING HIGH SCHOOL
May 2005
Interests
Barnesville, GA - Zebulon, GA - Clayton, GA, Certifications and Licenses
Driver's License
ServSafe
, Food Handler Certification
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Skills
- Problem resolution
- Regulatory compliance
- Sales and negotiation
- proficiency
- and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Deposit and payment collection
- Self motivation
- Multitasking
- Data entry
- Information gathering
- Adaptability and flexibility
- Professionalism
- and flexibility
- Teamwork and collaboration
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Servicing Specialist II
American Credit Acceptance
08.2020 - Current
Cashier
SAMS CLUB
04.2020 - 08.2020
Picker
PEP BOYS DISTRIBUTION CENTER
07.2019 - 02.2020
Housekeeper
HAMPTON INN
02.2019 - 03.2019
Cashier
TARGET
11.2014 - 02.2019
Picker/packer
Carters, Inc
11.2013 - 10.2014
Shift Manager
MCDONALD'S
08.2007 - 05.2013
HIGH SCHOOL DIPLOMA - undefined
SPALDING HIGH SCHOOL