Lorita Wells
Lansing,US
Summary
Human Resources Generalist with 2+ years of experience assisting with and fulfilling organization staffing needs and requirements. Analytical and meticulous manager with 10+ years of experience in overseeing high-volume restaurants on daily operation sales, food safety, and projection reports. Call Center experience with high inbound calls of 50+ calls. Assist members with medical accounts, ID cards, benefit cards, and medical bills. Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Healthcomp
Mokena, IL
01.2023 - Current
- Answer medical insurance inbound calls, by assisting providers and members with several questions on benefits and claims
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- I used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
Customer Service Representative
Swiss Colony Data
10.2020 - Current
- Answer about 50 or more inbound calls as a Home Agent, which pertain to assisting customers on processing orders, troubleshooting orders, tracking customers’ orders, processing payments, and assisting other agents with trouble-shooting any questions they have or navigating different programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Offered customer advice and assistance, paying attention to particular needs or wants.
Customer Service Representative
PCG, Remote
03.2022 - 11.2022
- Answer member/provider inbounds calls (50+), on questions about benefits, physicians, bills, ID cards and reward cards
- Also submit bill to be review and follow up with members on mailing of bus passes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Packer/Shipper
Amazon Warehouse
Olympia Fields, IL
06.2021 - 03.2022
- Scan package coming down the outbound line and distribute to correct destination for shipping and get a package ready for truck delivery
- Also packed customer's orders.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
Manager
McDonalds - Illinois
03.2011 - 06.2021
- Oversee and train employees in the kitchen and service area
- Also process daily cash deposits, run operation reports, monthly inventory, truck orders, handle customer complaints, hire employees, process weekly schedules, and staff the business for success.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Controlled costs to keep the business operating within budget and increase profits.
Education
Master's degree - Human Resources Management
Colorado Technical University
01.2023
Bachelor's degree - Human Resource Management
Colorado Technical University
Colorado Springs, CO06.2021
Skills
- Time managements skills
- Data entry keystrokes 1600
- 1 Conflict Management
- 1 Team player
- 1 Type 55WPM
- Excellent interpersonal and communication skills
- Recruiting
- Microsoft Office
- Human Resources
- Employee orientation
- Office management
- PeopleSoft
- Certifications and Licenses
- Food Handler Certification
- Customer Support
- Inbound and Outbound Calling
- Data Entry
- Creative Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Representative
Healthcomp
01.2023 - Current
Customer Service Representative
PCG, Remote
03.2022 - 11.2022
Packer/Shipper
Amazon Warehouse
06.2021 - 03.2022
Customer Service Representative
Swiss Colony Data
10.2020 - Current
Manager
McDonalds - Illinois
03.2011 - 06.2021
Master's degree - Human Resources Management
Colorado Technical University
Bachelor's degree - Human Resource Management
Colorado Technical University
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