Lorita Yau
Bellingham,WA
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Century 21 Real Estate
08.2019 - 08.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Develop networks and cooperate with attorneys, mortgage lenders and contractors.
- Promote sales through advertisements, open houses and listing services.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Photographer
AJ Studio
08.2016 - 09.2018
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Streamlined photo editing process, significantly reducing turnaround times for client projects.
Receptionist
OMD Acupuncture & Herbal Care
05.2013 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled appointments for patients
- Acquired and confirmed insurance coverage from insurance company.
- Provided assistant for Acupuncturist during treatments.
- Created labels and printed pamphlets.
Accounting AR/AP Assistant
MedServ International
04.2010 - 08.2012
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Verified details of transactions, including payments received and total account balances
- Processed received payments entries in Sage
- Balanced batch summary reports for verification and approval
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Coordinated approval processes of accounts payable invoices
- Generated invoices for chargeable events and maintained accurate accounting of invoices billed.
- Created and verified monthly expense statements
- Organized invoices and statements
- Created spreadsheet for incoming checks
- Followed up on overdue payments with customers
- Processed mails
Assistant Manager
Vonage
03.2007 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recommended and helped customers select merchandise based on their needs
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Completed purchases with cash, credit and debit payment methods in person and via phone calls.
Education
Bachelor of Arts - Visual Art
University of Maryland Baltimore County
Baltimore, MD01.2016
Associate of Arts - Fine Art
Howard Community College
Columbia, MD01.2011
Skills
- Data analytics
- Market Analysis
- Communication skills
- Pivot tables
- Microsoft Excel
- Data cleaning
- Office experience
- Microsoft Word
- Adobe Photoshop
- Typing
- Microsoft Office
- Lightroom
- Tableau
- Google Analytics
- Computer skills
- Sage
- Accounts Receivable
- Data entry
- SQL
- Data Visualization
- MySQL
- Powerpoint
- Administrative experience
- R
- Strong organizational skills
- Fast learner
- Excellent teamwork
- Time management
- Highly professional
- Workload management
- Customer relations
- Works well independently
- Administrative duties
- Administrative support
- Analytical thinking
Certification
- Google Analytics Certification, 10/01/23, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Real Estate Agent
Century 21 Real Estate
08.2019 - 08.2024
Photographer
AJ Studio
08.2016 - 09.2018
Receptionist
OMD Acupuncture & Herbal Care
05.2013 - 08.2015
Accounting AR/AP Assistant
MedServ International
04.2010 - 08.2012
Assistant Manager
Vonage
03.2007 - 09.2008
Associate of Arts - Fine Art
Howard Community College
- Google Analytics Certification, 10/01/23, Present
- Driver's License
Bachelor of Arts - Visual Art
University of Maryland Baltimore County
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