Lorlisa Norton
NPO Coordinator
Madison,IL
Summary
Hello my name is Lorlisa , I am a organized and detail-oriented professional with strong work ethic and dedication to achieving goals. I am skilled at developing and maintaining documentation systems, Managing staffing and operations, while completing day to day expectations . I'm knowledgeable in project management principles, business processes and customer service best practices. I have developed excellent office management and administrative skills with demonstrated ability to manage completing priorities and meet deadlines. I've managed to become creative with problem solving and with strong analytical and critical thinking skills. People friendly professional committed to providing outstanding customer service and assistance to the follow team and management .
Overview
14
14
years of professional experience
Work History
NPO Coordinator
Levy Restaurants
08.2022 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Security Shift Supervisor
Allied Universal Security Services
03.2018 - Current
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
Beverage Lead
Levy Restaurants
04.2021 - 08.2022
- Collaborated with team members to ensure consistent quality and presentation of beverages.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Trained new employees on proper beverage preparation techniques and company policies.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
Beverage Supervisor
Levy Restaurants
08.2020 - 04.2021
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Day Manager
Dawg Pound Gentlemen Clubs
12.2020 - 08.2021
- Provided outstanding customer service, leading to an increase in return customers and positive feedback ratings.
- Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
- Coordinated special events at the store location, driving foot traffic and generating additional business opportunities.
- Managed cash handling procedures, ensuring accurate accounting of all transactions during shifts.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly, resulting in higher sales numbers over time.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities while recognizing achievements.
- Overseen order processing, ensuring timely delivery of products to customers while minimizing errors or delays in shipments.
Bartender
Crest Bowling Lanes
03.2017 - 11.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cocktail Server
Lumiere Casino
01.2014 - 03.2017
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Home Health Aide
Help At Home Health Care
03.2010 - 01.2015
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Education
Associate of Science - Accounting And Business Management
SOUTHERN UNIVERSITY OF ILLINOIS
Granite City, IL05.2026
GED -
Saint Patrick Learning Facility
St Louis, MO07.2015
Skills
- Staff Supervision
- Document Management
- Strategic Planning
- Project Assistance
- Schedule Management
- Point of Contact
Timeline
NPO Coordinator
Levy Restaurants
08.2022 - Current
Beverage Lead
Levy Restaurants
04.2021 - 08.2022
Day Manager
Dawg Pound Gentlemen Clubs
12.2020 - 08.2021
Beverage Supervisor
Levy Restaurants
08.2020 - 04.2021
Security Shift Supervisor
Allied Universal Security Services
03.2018 - Current
Bartender
Crest Bowling Lanes
03.2017 - 11.2020
Cocktail Server
Lumiere Casino
01.2014 - 03.2017
Home Health Aide
Help At Home Health Care
03.2010 - 01.2015
Associate of Science - Accounting And Business Management
SOUTHERN UNIVERSITY OF ILLINOIS
GED -
Saint Patrick Learning Facility