Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorlyn Sana

Las Vegas,NV

Summary

Detail-oriented and customer-focused professional with 6+ years of experience in data entry, claims documentation, account reconciliation, and customer service. Skilled in reviewing and processing high-volume billing and claims records with accuracy, compliance, and confidentiality. Adept at identifying discrepancies, preparing audit-ready documentation, and delivering excellent client support. Seeking to contribute expertise as a Claims Clerk with UMR/UnitedHealthcare.

Overview

7
7
years of professional experience

Work History

Group Coordinator

Fontainebleau Hotel & Casino
03.2024 - Current
  • Maintain reservation, billing, and claims-related documentation in compliance with company policies and HIPAA privacy standards.
  • Process high-volume data entry (rooming lists, rate strategies, event records) with strong accuracy.
  • Investigate and resolve discrepancies by analyzing supporting documentation and issuing adjustments.
  • Generate reconciliation and trend analysis reports to support leadership decisions.

Group Coordinator

Virgin Hotel & Casino
01.2023 - 03.2024
  • Managed reservations, rates, and event details using LMS and Passkey.
  • Processed and reconciled billing records, ensuring accuracy in charges and adjustments.
  • Conducted eligibility reviews before finalizing billing records.
  • Prepared compliance and audit summaries for leadership review.

Central Reservation Agent

Palms Hotel & Casino
02.2022 - 01.2023
  • Handled high-volume inbound calls while maintaining data integrity.
  • Integrated wholesale bookings into LMS, verifying billing and eligibility details.
  • Resolved account discrepancies and processed corrections per claims handling procedures.

Central Reservation Agent

Palace Hotel & Casino
08.2020 - 02.2022
  • Executed large-scale data entry and claims-style record updates with precision.
  • Identified and corrected billing errors, overcharges, and discrepancies.
  • Developed detailed documentation for reporting and audit databases.

Central Reservation Agent

Palms Resort & Casino
09.2018 - 03.2020
  • Managed reservations, account adjustments, and billing corrections in compliance with confidentiality requirements.
  • Verified eligibility and account accuracy across multiple systems.
  • Provided clear communication to resolve billing and claim-style disputes.

Education

Certificate of Completion - Basic EKG

PIMA Medical Institute

Associate’s Degree - Respiratory Therapy

PIMA Medical Institute

Skills

  • Claims Support & Processing – Reviewing, adjusting billing/claim records, verifying eligibility, reconciling discrepancies
  • Healthcare & Billing Knowledge – ICD-10, CPT coding, medical terminology, healthcare billing procedures
  • Data Entry & Accuracy – High-volume, detail-oriented entry across multiple systems
  • Systems Proficiency – LMS, CMS, HOTSOS, Excel, Passkey
  • Compliance & Confidentiality – HIPAA privacy regulations, secure data handling in remote settings
  • Reporting & Analysis – Trend analysis, reconciliation, and audit preparation
  • Customer Service – Professional communication for resolving billing inquiries
  • Remote Work Ready – Dedicated workspace, high-speed internet, proficiency in digital communication tools

Timeline

Group Coordinator

Fontainebleau Hotel & Casino
03.2024 - Current

Group Coordinator

Virgin Hotel & Casino
01.2023 - 03.2024

Central Reservation Agent

Palms Hotel & Casino
02.2022 - 01.2023

Central Reservation Agent

Palace Hotel & Casino
08.2020 - 02.2022

Central Reservation Agent

Palms Resort & Casino
09.2018 - 03.2020

Associate’s Degree - Respiratory Therapy

PIMA Medical Institute

Certificate of Completion - Basic EKG

PIMA Medical Institute

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