Lormionne Joachim-Dulcine

• Complete Referral Determination Assessment (RDA) to determine client level of coordinated care:Refer clients with a RDA score of one within three business days to OAHS services.
  Refer clients with a RDA score of two to ICM within three business days to complete eligibility.
• Communicate with clients 30 day prior to eligibility expiring. Document all attempts.
• Refer client to EIS if client has fail to communicate after three attempts.
• Facilitate referral to oral health, transportation and nutrition.
• Track referrals to other core medical, support services, and partner services.
• Provide education to clients regarding available benefits programs, assist with applications, provide advocacy with appeals and denials, assist with re-certification and provide advocacy in other areas relevant to maintain benefits/resources.
• Document all consumer progress and contacts in progress notes within 72 hrs. of contact.
• Maintains all required and appropriate documentation for client records and progress notes for assigned cases in accordance with Miracle of Love, Inc. policy and procedures along with Orange County Board of County Commissioners requirements.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
• Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Increased patient satisfaction by delivering attentive and compassionate care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.

Responded to phone inquiries and provided information to callers.

• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

• Create, maintain, and enter information into databases.

• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

• Greet visitors or callers and manage their inquiries or direct them to the appropriate persons according to their needs.