Lormuy Vong
Milpitas,CA
Summary
I am a qualified Operations Professional with 8+ years of experience, most recently as a Director of Operations for a large Financial Company. I am task-driven with substantial expertise in creating Standard Operating Procedures and Protocols to create efficiency in the workplace. I am adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Core knowledge & Skills ¨ Client Satisfaction & Retention ¨ Product Knowledge & Expertise ¨ Relationship Management ¨ Technical Proficiency ¨ Project Management ¨ Risk Analysis/Management ¨ Digital Literacy ¨ Personnel Training & Development ¨ Budget Management ¨ Event Planning ¨ Negotiator ¨ Cost Control /Margin Improvement ¨ Team Leadership ¨ Operation Management ¨ Marketing & Advertising Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Senior Marketing Director
World Financial Group Wfg
05.2013 - Current
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Built strong relationships with industry professionals and influencers.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Devised content strategy to effectively engage target audiences.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Operations Manager, Customer Experience
Pinnacle Leadership Development
01.2019 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Executive Administrative Assistant
Pinnacle Leadership Development
01.2014 - 12.2018
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Assistant Store Manager
Walgreens
04.2011 - 01.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
Floor Manager
The Donut Works
05.2003 - 07.2009
- Managed team of 2 employees to maintain smooth-running operations of shop floor.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate in Science Degree - Marketing, Entrepreneurship, and
San Jose City College
B.S. degree - Business Administration, Management Information Systems
San José State University
Skills
- Computer Software Skills
- Microsoft: Microsoft Office Words, Excels, PowerPoint & Project
- Adobe: Basic Photoshop and iMovie
- Proficient in SAP, CRM, and Tableau
- Pinnacle Leadership Development January 2019 – Present
- Director of Operations
- Manage company protocols and upkeep profits and loss assets
- Responsible for scheduling, training current/new staff, and manage inventory goods
- Develop, review, improved policy guidelines, and procedures to ensure our office was operating
- Smoothly and efficiently
- Communicates and explains new directives, policies, or procedures to managers;
- For major
- Changes, train entire operation staff to explain changes, answer questions, and maintain morale
- Improves customer service and satisfaction through policy and procedural changes
- Excellent organizational skills, attention to detail, analytical, and problem-solving skills
- Analyze data to look at trends and find problems
- Schedule production and set shipment priorities with appropriate levels of staffing to ensure schedules
- Are met and inventory is controlled
- Negotiate sales, pricing, monitoring orders, facilitating credit issues, and negotiating sales returns
- Event manager: responsible for every aspect of event planning Selecting venues, determining the
- Cost, arranging event services, and monitoring client approval Preparing budgets and ensuring
- Adherence
- Review and understand complex business questions and able to internally communicate the issue
- And propose options on next steps to business team
- Pinnacle Leadership Development January 2014-December 2019
- Executive Assistant/ Personal Assistant
- Wealth Management
- Multi-tasking, performs more than one duty at once, whether that's updating databases, handling
- Phone calls, or checking emails
- Filter and prioritize client visits or phone calls (Answering phone calls in a polite and professional
- Manner)
- Managing the executive's calendar, including making appointments and prioritizing the most
- Sensitive matters
- Booking travel arrangements and organizing meetings should be performed in an efficient manner
- Implement processes to effectively ensure all tasks are completed thoroughly, it's a major advantage
- To any company
- Interact with people from all levels of an organization in a polite and professional manner is
- Imperative
- Coordinate the group schedule and related events (communication, invites & rsvps, preparation and
- Execution)
- World Financial Group May 2013 – Present
- Senior Broker (Financial Professional)
- Educate individuals on how their money works
- Share the most effective financial tools used by the wealthiest and show them how they can take
- Advantage of the strategies and implement it into their lives for a brighter future
- Help families set up college funds for their kids, create a retirement they can trust and be in full
- Control of it, lower taxes, debt management, and investments
- Provide superior customer service and relationships
- Walgreens Co April 2011 to January 2013
- Assistant Manager
- Co-managed store operations with weekly sales volumes $70,000
- Oversee inventory control, lost prevention, and vendor relations
- Verify the accuracy of sales and vaulting deposits nightly of approximately $10,000 - 15,000
- Supervised 20 employees in various areas of the stores Including hourly assistants, service
- Associates, head cashiers, cosmetician, and Pharmacy/Photo Development Department
- Developed an outstanding reputation as a leader by building a strong relationship with coworkers
- And leading by example
- The Donut Works May 2003 to July 2009
- Floor Manager
- Daily reconciliation of transactions
- Weekly inventory control and reorder merchandises
- Worked closely with customers and provided them with friendly and professional service
- Consistently achieved sales targets
- Demonstrated proficiency in all areas of work
- Managed timecards and schedules of employees
- Sales Expertise
- Business Planning
- Product Promotion
- Cost Management
- Time Management
- Communications Management
- Business Administration
- Project Management
- Microsoft Office
- Project Planning
- Staff Management
- Strategic Planning
- B2B Marketing
- Operations Management
- Business Management and Development
- Customer Retention Strategies
- Budgeting and Allocation
- Business Needs Analysis
Timeline
Operations Manager, Customer Experience
Pinnacle Leadership Development
01.2019 - 09.2023
Executive Administrative Assistant
Pinnacle Leadership Development
01.2014 - 12.2018
Senior Marketing Director
World Financial Group Wfg
05.2013 - Current
Assistant Store Manager
Walgreens
04.2011 - 01.2013
Floor Manager
The Donut Works
05.2003 - 07.2009
Associate in Science Degree - Marketing, Entrepreneurship, and
San Jose City College
B.S. degree - Business Administration, Management Information Systems
San José State University
Similar Profiles
Ghada NemirGhada Nemir
Associate at World Financial Group (WFG)Associate at World Financial Group (WFG)
Emy LasquiteEmy Lasquite
Admin Assistant at World Financial Group WfgAdmin Assistant at World Financial Group Wfg
VAN MAIVAN MAI
Licensed Insurance Agent (Part-Time) at World Financial Group (WFG)Licensed Insurance Agent (Part-Time) at World Financial Group (WFG)
Ashley RobinsonAshley Robinson
Independent Insurance Agent at World Financial Group WfgIndependent Insurance Agent at World Financial Group Wfg
Vincent A. GonzalesVincent A. Gonzales
Materials Handler at Randstad Staffing (GXO/Applied Materials)Materials Handler at Randstad Staffing (GXO/Applied Materials)