Summary
Overview
Work History
Education
Skills
Timeline
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Lorna Blake

Bluffdale,UT

Summary

Results-driven financial operations and compliance professional with a decade of experience at CHG Healthcare. Expertise in resolving invoice-related issues, fostering interdepartmental collaboration, and ensuring client satisfaction. Proven track record in managing accounts receivable, resolving disputes, and implementing process enhancements. Skilled in client relationship management, auditing, and leading cross-functional teams to achieve efficient and compliant results. Recognized for precision, effective communication, and adept leadership abilities.

Overview

33
33
years of professional experience

Work History

Senior A/R Analyst | Invoice Compliance & Client Operations Support

CHG Healthcare
06.2011 - Current
  • Lead efforts to resolve complex client invoicing disputes by partnering with Legal, Billing, and Sales departments.
  • Serve as a key liaison between internal teams and clients to ensure invoice accuracy, compliance with client billing rules, and timely resolution of issues.
  • Support the implementation of new compliance processes and client-specific SOPs to improve billing accuracy and reduce dispute volume.
  • Provide onboarding support and training for new team members, standardizing processes and ensuring compliance alignment.
  • Maintain client health by monitoring A/R aging, DSO, and payment trends, while delivering actionable insights to leadership.
  • Support multiple high-value clients with dedicated attention and tailored billing solutions.
  • Selected to serve on the Customer Service Excellence Committee, providing training and best practices across multiple teams.

Sales, Customer Service, Office Manager

Buddco Inc.
Salt Lake City, Utah
06.2006 - 06.2011
  • Supported customer service and sales; managed accounts payable and purchasing.
  • Oversaw accounts receivable, daily deposits, and cash reconciliation.
  • Processed payroll and supported HR functions.

Claims Auditor / Customer Service Representative

Intermountain Health Care / Select Health
12.1995 - 08.2003
  • Audited high-dollar and general claims for accuracy and compliance; prepared audit reports for leadership.
  • Coordinated training for new auditors and supported benefit-related inquiries from policyholders.

Delivery Coordinator

C.R. England Trucking Company
06.1992 - 12.1995
  • Coordinated deliveries and pickups with customers and vendors.
  • Supported dispatch operations and issue resolution.

Education

Associate of Arts - General Education

Salt Lake Community College
SLC, UT

Medical Terminology coursework

Select Health

High School Diploma -

Bingham High School
South Jordan, UT
06.1992

Skills

  • Pod Support leadership in preparation for Management
  • Invoice compliance & Dispute resolution
  • Strong written and Verbal communication skills
  • SOP development and process improvement
  • Client relationship management
  • Data analysis & reporting
  • Technical Proficiencies: Workday, Salesforce, Jira, Smartsheet, Excel, Travel Trans, JDE, Yaypay

Timeline

Senior A/R Analyst | Invoice Compliance & Client Operations Support

CHG Healthcare
06.2011 - Current

Sales, Customer Service, Office Manager

Buddco Inc.
06.2006 - 06.2011

Claims Auditor / Customer Service Representative

Intermountain Health Care / Select Health
12.1995 - 08.2003

Delivery Coordinator

C.R. England Trucking Company
06.1992 - 12.1995

Associate of Arts - General Education

Salt Lake Community College

Medical Terminology coursework

Select Health

High School Diploma -

Bingham High School

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Lorna Blake