Lorna Boston
Springfield Gardens,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Salon/Operations Manager
Salon YOSHIKO At Bergdorf Goodman
02.2019 - 08.2023
- Managed and operated Salon YOSHIKO grossing $5.7 million dollars annually.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for employees.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Salon Director
Frederic Fekkai Salon
04.2013 - 02.2019
- Managed Frederica Fekkai Salon grossing $10 million dollars annually.
- Responsible for maintaining salon budgets to meet overall bottom line.
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Conducted employee performance assessments and provided feedback that would help employees achieve monthly goals.
- Maintained general salon calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Assisted with promotions to boost product and service sales, achieving 10% growth in revenues.
Sales Associate Specialist
Donna Karan
07.2008 - 12.2012
- Responsible for creating outstanding shopping experience for every client.
- Resolved customer service issues or concerns immediately.
- Responsible for maintaining merchandise presentation standards in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Exceeded monthly sales targets by 26% through effective upselling techniques and consistent follow-ups with clients.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
Education
Certificate of Completion - Bookkeeping/Accounting
Gloria K Business School
Great Neck, NY02.1983
Bachelor of Arts - Business Administration
Morgan State University
Baltimore, MD06.1982
Skills
- COMPUTER SKILLS:
- Proficient in MS Office programs, Meevo 2, ADP, and Paychex payroll systems, Salon and Spa Software systems and applications
- Team Building
- Operations Management
- Business/Staff Development
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Verbal and Written Communication
- Data Management
Timeline
Salon/Operations Manager
Salon YOSHIKO At Bergdorf Goodman
02.2019 - 08.2023
Salon Director
Frederic Fekkai Salon
04.2013 - 02.2019
Sales Associate Specialist
Donna Karan
07.2008 - 12.2012
Certificate of Completion - Bookkeeping/Accounting
Gloria K Business School
Bachelor of Arts - Business Administration
Morgan State University
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