Lorna Burchill
Copperas Cove,United States
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Firo Fire Kissed Pizza
10.2023 - Current
- I train new staff members in health and safety regulations.
- I ensure the completion of all operational checklists for opening and closing shift tasks.
- I manage money within the register during opening, mid-shift, and closing.
- I meet regularly with the managers to provide feedback about how daily operations affect customers and team members.
- I provide solutions to scheduling conflicts and issues about our website traffic demands to provide services more efficiently deliver...
- I address customer concerns and issues to minimize complaints and increase customer satisfaction.
Waitress
Little Tokyo
10.2022 - 10.2023
- I provided excellent customer service, and managed multiple tasks, contributing to a positive dining experience
- I maintained my food handlers and bar certifications
- I memorized regular customers' orders to enhance their experience and satisfaction with our restaurant.
Waitress
Corner Pocket
03.2022 - 10.2022
- I cleaned and maintained the bar floor and pool equipment
- I cleaned up trash and wiped tables, served beverages and food, conversed with customers, appeared presentable at work (Hair and makeup done, clothing appropriate), and kept track of all drinks and customers served
Guest Sales Associate
European Wax Center
11.2020 - 01.2022
- As a Guest Sales Associate for the European Wax Center, I oversaw scheduling, canceling, and re-scheduling guest's reservations through Zenoti, a cloud-based software system
- I entered no-call and no-show information and monitored reservation requests from multiple electronic sources
- I utilized software programs such as Microsoft Office Word and Outlook to complete administrative duties
- I entered data accurately to ensure guests' information was properly managed, and reservations were correctly scheduled to prevent double booking and incorrect client information
- I promptly responded to telephone inquiries, and relay messages to appropriate staff
- I cleaned the center and prepared wax suites according to state infection control protocol
- My knowledge of standard procedures and review of medical records and medical terminology allowed me to properly assess client's needs and concerns
- I assisted guests in purchasing products and wax passes
- I was consistently the top sales rep in the spa
- I managed the cash register in the center during opening, midday, and closing to ensure accuracy
- I was responsible for distributing gratuities for specialists at the end of the shift
Shift Manager
Little Caesars
03.2018 - 10.2019
- I was responsible for overall shift operations, guest experience, sales performance, and brand excellence in the store
- I cleaned the Restaurant according to infection control procedures
- I managed money within the register during opening, mid-shift, and closing, and prepared fresh food for customers
- I handled customer affairs with empathy and compassion
Education
Technical or occupational certificate - Esthiology
Aveda institute of arts and sciences
Austin, TX03.2020
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
Timeline
Shift Supervisor
Firo Fire Kissed Pizza
10.2023 - Current
Waitress
Little Tokyo
10.2022 - 10.2023
Waitress
Corner Pocket
03.2022 - 10.2022
Guest Sales Associate
European Wax Center
11.2020 - 01.2022
Shift Manager
Little Caesars
03.2018 - 10.2019
Technical or occupational certificate - Esthiology
Aveda institute of arts and sciences
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