Lorna Drew

• Consulted with clients to identify vehicle preferences and recommend suitable options.
• Provided expert knowledge on BMW products, enhancing customer satisfaction and brand loyalty.
• Conducted vehicle demonstrations, showcasing features and benefits to potential buyers.
• Managed client inquiries, ensuring timely follow-up and resolution of concerns.
• Fostered relationships with clients, driving repeat business through exceptional service delivery.
• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.

• Cultivated relationships with clients through effective communication and tailored sales presentations.
• Managed account portfolios, ensuring alignment with client needs and satisfaction levels.
• Negotiated contracts and pricing structures to maximize revenue and client retention.
• Collaborated with marketing teams to develop strategies for lead generation and brand positioning.
• Developed a comprehensive understanding of products and services to effectively address customer inquiries and concerns.
• Built a strong pipeline of prospects through diligent networking, referrals, and lead generation activities.
• Conducted compelling sales presentations to demonstrate the value proposition of products and services offered.
• Exceeded quota expectations consistently by focusing on high-impact opportunities within assigned territory.
• Maintained accurate records of sales activities in CRM systems for transparent reporting and performance analysis.
• Participated actively in industry events, conferences, and trade shows for increased brand visibility and new business development opportunities.
• Managed account portfolios strategically to ensure optimal coverage of high-value clients and maximize overall sales potential.

• Coordinated schedules and meetings for executives, ensuring optimal time management.
• Managed correspondence, prioritizing urgent communications and enhancing response times.
• Developed and maintained filing systems, improving document retrieval efficiency.
• Assisted in preparing reports and presentations, ensuring accuracy and attention to detail.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Contributed to policy updates, researching regulations to ensure company compliance.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Door to Door Direct Sales following Accounts from start to finish. This includes Permitting, regulatory and compliance documents filed accurately and promptly to ensure no delays in installation.

• Developed and executed strategic sales plans to increase market penetration.
• Trained and mentored sales team on product knowledge and effective selling techniques.
• Implemented performance metrics to evaluate team effectiveness and drive results.
• Conducted regular training sessions to improve team skills and product understanding.
• Led weekly sales meetings to review targets, outcomes, and strategies for improvement.
• Consistently exceeded monthly sales targets through diligent prospecting, relationship-building, and effective negotiation skills.
• Streamlined internal processes for increased efficiency in sales operations and customer management.

Responsibilities included but were not limited to product knowledge, building rapport,building value,finding pain points (motivation),and tailoring aftermarket products to individual needs.

Retaining financing in house,building value in aftermarket products,according to consumer needs and habits, all while keeping strict adherence to compliance regulations with accurate records and stipulations for the purpose of efficient funding.

• Trained and mentored junior sales staff to improve performance and product knowledge.
• Implemented effective sales strategies that increased revenue across multiple product lines.
• Utilized CRM software to track leads, manage customer interactions, and streamline processes.
• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.

Home Dealerships were Fuccillo Hyundai and Fuccillo Kia on State Street, Schenectady NY.

Traveled for month-long sales to several dealerships in NY and Fla. to increase volume and help with financing those with challenging credit.

Qualified several times in a very competitive environment which offered several bonuses and vacations to the top 20 sales people from 31 Fuccillo owned Dealerships.

Enjoyed working with team members who liked competition but were also respectful and liked to see teammates succeed.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.