Hi, I’m
Lorna Gibson
Rockdale,TX
Summary
Accomplished Assistant Manager at Murphy USA, adept in enhancing operational efficiency and customer satisfaction. Expert in money handling and fostering team motivation, significantly improved service quality. Proven track record in problem resolution and maintaining high customer relations standards, ensuring repeat business and operational excellence.
Overview
11
years of professional experience
Work History
Murphy USA
Assistant Manager
10.2017 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Murphy USA
Cashier
06.2016 - 10.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Baylor Scott & White Health
Assistant to Volunteer Manager
02.2013 - 09.2016
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
DeVry UniversityNaperville, IL
Associate Of Applied Science from Health Information Technology
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Computer Skills
- Multitasking Abilities
- Preventive Maintenance
- Managing Operations and Efficiency
- Problem Resolution
Timeline
Assistant Manager
Murphy USA
10.2017 - Current
Cashier
Murphy USA
06.2016 - 10.2017
Assistant to Volunteer Manager
Baylor Scott & White Health
02.2013 - 09.2016
DeVry University
Associate Of Applied Science from Health Information Technology