Lorna Hatch
Pembroke,Massachusetts
Summary
Surgical technologist student with hands-on experience sustaining sterile fields and anticipating surgeon needs in dynamic surgical environments. Skilled in performing accurate counts with the nursing team and effectively managing instruments to enhance patient safety and operational efficiency.
Overview
24
24
years of professional experience
Work History
Surgical Technologist Student Clinical Experience
Signature Brockton Hospital
01.2026 - Current
- Anticipate surgeon needs by managing and providing instruments, sutures, and resources effectively in fast-paced environments.
- Sustain sterile field across diverse surgical procedures, ensuring strict compliance with aseptic techniques to prevent surgical site infections.
- Perform sponge, sharps, and instrument counts with the circulating nurse according to hospital policy to ensure 100% accuracy and patient safety.
- Assisted in patient positioning, skin preparation, and draping to ensure optimal exposure of surgical site and protect pressure points.
- Communicated clearly with surgical team, including surgeon, anesthesiologists, and nursing staff, to facilitate efficient workflow and coordination.
- Managed and labeled surgical specimens for pathology analysis, ensuring accurate identification and tracking.
- Demonstrated proficiency in operating OR equipment, including electrosurgical units, suction systems, and specialized tower equipment.
Medical Receptionist
Convenient MD
01.2022 - 01.2025
- Registered patients, verified insurance with Experity, ensured accurate demographic entry to facilitate smooth patient intake.
- Managed incoming calls from patients, providers, pharmacies, and other stakeholders to ensure timely communication and support.
- Collected copays via credit card or cash, logged transactions in Excel to maintain accurate financial records.
- Completed paperwork and treatment consents for patients during intake process.
- Followed established filing procedures to organize and maintain patient records accurately.
- Collaborated with clinical team to support optimal patient care.
- Followed protocols for communication with employers regarding occupational health compensation and DOT certifications.
- Cleaned and organized waiting room while ensuring availability of masks and sanitizer.
Emergency Medical Dispatcher/Telecommunications Operator
Brewster Ambulance Service
01.2014 - 01.2023
- Coordinated and prioritized emergency and non-emergency ambulance calls, ensuring timely response for multiple communities.
- Dispatched ambulances according to priority levels of EMT qualifications and schedules, optimizing resource allocation.
- Facilitated effective communication with citizens, patients, and external agencies to enhance service delivery.
- Operated as PSAP operator for 911 services in Taunton, Middleboro, Braintree, Quincy, and Plymouth.
Emergency Medical Dispatcher/Telecommunications Operator Supervisor
Brewster Ambulance Service
01.2016 - 01.2019
- Coordinated operational and logistical activities for patient transportation services, ensuring timely response and efficient resource allocation.
- Monitored and evaluated all emergency and non-emergency calls to ensure proper dispatching.
- Promoted professional etiquette among communication staff during telephone and radio interactions, fostering a respectful and effective communication environment.
- Provided supervision and support to communication staff, enhancing team performance.
- Logged customer complaints, corrective actions, and follow-ups, facilitating informed discussions with leadership team to enhance service quality.
Emergency Medical Dispatcher/Telecommunications Operator
American Medical Response
01.2007 - 01.2014
- Coordinated and prioritized emergency and non-emergency ambulance calls across Boston, Brockton, Taunton, Plymouth, and Cape Cod areas, ensuring timely response to critical situations.
- Dispatched ambulances based on priority level, EMT qualifications, and schedules.
- Acted as PSAP operator for Taunton and Plymouth, facilitating efficient call management.
- Maintained effective communication with outside agencies, citizens, and patients to streamline operations and enhance service delivery.
Emergency Medical Technician (E.M.T-B)
American Medical Response
01.2005 - 01.2014
- Responded to emergency and non-emergency calls, providing timely and efficient patient care in high-pressure environments
- Provided Basic Life Support (BLS), including CPR, AED use, oxygen administration, and airway management
- Performed patient assessments, including vital signs, medical history, and physical examinations to determine appropriate care
- Safely transported patients to medical facilities while continuously monitoring condition and documenting changes
- Communicated with dispatch, nurses, and physicians to ensure continuity of care and enhance patient outcomes
- Maintained detailed patient care reports (PCRs) in compliance with legal and medical standards to support effective treatment
- Followed strict infection control and safety protocols to protect patients and team members
Wheelchair Transport Driver
American Medical Response
01.2002 - 01.2005
- Safely transported patients to and from medical appointments, ensuring comfort and timely arrival
- Assisted patients with entering and exiting vehicle, ensuring safe and comfortable transitions for those with limited mobility or using wheelchairs
- Secured wheelchairs and mobility devices according to safety protocols during transport
- Maintained clear, professional communication with patients, families, and healthcare staff to facilitate smooth transport and address concerns
- Followed scheduled routes, adapting to traffic conditions and time-sensitive changes to ensure timely arrivals
- Ensured vehicle cleanliness, sanitation, and readiness in accordance with infection control standards
Education
Associate of Applied Science - Surgical Technology
Quincy College
Quincy, MA07-2026
Certificate - Da Vinci Institute
Intuitive
12-2025
Certificate - BLS/CPR
American Heart Association
08-2025
Certificate - Emergency Medical Technician
AMR Academy
01-2005
High School Diploma -
King Philip Regional High School
01-2002
Skills
- Sterile Technique
- Surgical Asepsis
- Instrument Handling
- OR Setup
- Patient Safety
- Infection Control
- Patient Positioning
- Team Collaboration
- Attention To Detail
- Critical Thinking
References
Professional and/or personal references happily furnished upon request.
Personal Skills And Abilities
- Current clinical rotation experience
- Strong attention to detail, organization skills, excellent customer service.
- Works well in a team-based environment.
- Ability to multi-task efficiently and handle job responsibilities calmly while under stress.
- Excellent people skills and respect for patient confidentiality.
- Reliable and punctual.
- Fast learner and eager to learn new skills as required by potential employer.
Timeline
Surgical Technologist Student Clinical Experience
Signature Brockton Hospital
01.2026 - Current
Medical Receptionist
Convenient MD
01.2022 - 01.2025
Emergency Medical Dispatcher/Telecommunications Operator Supervisor
Brewster Ambulance Service
01.2016 - 01.2019
Emergency Medical Dispatcher/Telecommunications Operator
Brewster Ambulance Service
01.2014 - 01.2023
Emergency Medical Dispatcher/Telecommunications Operator
American Medical Response
01.2007 - 01.2014
Emergency Medical Technician (E.M.T-B)
American Medical Response
01.2005 - 01.2014
Wheelchair Transport Driver
American Medical Response
01.2002 - 01.2005
Associate of Applied Science - Surgical Technology
Quincy College
Certificate - Da Vinci Institute
Intuitive
Certificate - BLS/CPR
American Heart Association
Certificate - Emergency Medical Technician
AMR Academy
High School Diploma -
King Philip Regional High School