Lorna Hyacinthe
Fort Lauderdale,FL
Summary
Highly-motivated and positive employee with desire to take on new challenges. Over twenty years of experience in customer service and over five years of accounts payable. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Accounts Payable Associate
Randstad
11.2022 - 10.2023
- Processed and maintained accounts payable records, ensuring accuracy of information.
- Researched discrepancies in invoice payments with vendors or internal departments.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Reconciled vendor statements, researched and corrected discrepancies as needed.
- Maintained accurate filing system for all accounts payable documents.
- Developed relationships with vendors to ensure timely payment of invoices.
- Managed the resolution of past due account balances through direct contact with vendors and customers via phone and email correspondence.
- Provided support on special projects as requested by Accounts Payable Manager or other members of management team.
Customer Service/Accounts Payable/Parts
City Furniture
, FL
02.2014 - 10.2022
- Provide customer service for an average of 80 calls per day, answering customer inquiries, solving problems
- Assisted service technicians with complications that arise with customers in the morning
- Calm irate callers, repair trust, locate assets for problem resolution and design best-option solutions
- Assisted customers and representatives by ordering spare parts with vendors
- Paid over 100 invoices per day for internal and external vendors
- Ordered an average of 110 spare parts directly with the vendors.
- Prepared weekly check runs for approval and signature.
- Posted journal entries related to Accounts Payable transactions.
- Reconciled vendor accounts and resolved discrepancies.
- Reviewed and verified invoices for accuracy prior to payment.
- Maintained all files, records, correspondence, and other documents related to Accounts Payable activities.
- Processed incoming invoices in a timely manner according to company policy.
- Developed relationships with vendors by providing prompt payment services.
- Generated reports as needed for management review and analysis.
Sales/Customer Service Rep
TMOBILE
FORT LAUDERDALE, FL
01.2006 - 01.2012
- Provide customer service for an average 90 calls per day, answering customer inquiries, solving problems
- Provide customers with billing consultation; handled account changes and adjustments; offered product knowledge; instructed customers in self-help; transferred accounts; various other account needs
- Maintain employee productivity and commitment to quality by encouraging and facilitating involvement in process in improvements and implementing applicable suggestions, which resulted in being recognized as part of company’s Customer Service Top 10%.
Education
Associate of Arts -
Broward Community College
Skills
- Multiple meetings via Zoom and Google Meeting
- As400
- Director
- Quickbooks
- Administrative Abilities
- Data Entry
- Statement Review
- Vendor Relationship Management
- Bill Payment
- Financial Research
- Account Analysis
- Internal Auditing
- Vendor Communication
- Vendor Account Monitoring
References
References available upon request.
Timeline
Accounts Payable Associate
Randstad
11.2022 - 10.2023
Customer Service/Accounts Payable/Parts
City Furniture
02.2014 - 10.2022
Sales/Customer Service Rep
TMOBILE
01.2006 - 01.2012
Associate of Arts -
Broward Community College
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