Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Lorna Jofré

Saline,MI

Summary

I am a dedicated and results-driven professional with a strong commitment to delivering exceptional service and ensuring customer satisfaction. Whether as a business owner or a server, my goal is to bring positivity and energy into every environment I am part of. Guided by the principle that "the way you do anything is the way you do everything," I approach every task—whether it's cleaning, side work, customer service, or order taking—with a focus on efficiency, quality, intention, and care. I take pride in maintaining high standards and ensuring that each interaction reflects my commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner / Lash Technician

Lornita's Lashes
Saline, MI
04.2022 - Current
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Followed strict hygiene standards at all times while performing treatments.

Server

International House of Pancakes, IHOP
Ypsilanti, MI
04.2021 - 07.2023
  • Delivered exceptional customer service during peak hours to 13+ table sections, managing the needs of large parties of 30+ guests while maintaining attention to detail and minimizing wait times.
  • Followed health and safety regulations, including sanitation procedures and food handling guidelines, to ensure a safe dining environment.
  • Collaborated with coworkers, including bussers, kitchen staff, and management, to ensure smooth restaurant operations.
  • Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.

Server

Leo's Coney Island
Ypsilanti, MI
02.2022 - 01.2023
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and bussing tables.
  • Accurately recorded orders on cash register and point-of-sale system.

Crew Trainer

McDonald's
Ypsilanti, MI
03.2019 - 03.2021
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Helped maintain speed of service by ensuring that staff followed the proper procedures, leading to reduced wait times and increased customer satisfaction.
  • Led by example, modeling high standards of customer service, teamwork, and work ethic to encourage a positive and productive work culture.
  • Followed strict food safety and sanitation procedures, ensuring compliance with local health codes and restaurant policies.

Skills

  • Ability to thrive in high volume, fast paced environments
  • Experience with various POS systems
  • Able to work independently and collaboratively as part of a team
  • Excellent interpersonal communication skills
  • Exceptional problem-solving and conflict resolution skills
  • Strong upselling abilities

Languages

Spanish
Limited

Certification

  • Completed Michigan bartending training
  • First Aid, AED, and CPR certified
  • Certified Lifeguard

Timeline

Owner / Lash Technician

Lornita's Lashes
04.2022 - Current

Server

Leo's Coney Island
02.2022 - 01.2023

Server

International House of Pancakes, IHOP
04.2021 - 07.2023

Crew Trainer

McDonald's
03.2019 - 03.2021

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Lorna Jofré