Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Lorna Johnston

Everett,WA

Summary

Dynamic Assistant Store Manager at Rite Aid with a proven track record in enhancing customer experience and driving sales. Skilled in inventory control and team leadership, I effectively trained staff and implemented strategies that improved operational efficiency. Committed to problem-solving and delivering exceptional service, I consistently contributed to a positive store environment.

Perfect attendance, plus helping when needed, and overtime.

Work History

Assistant Store Manager

Rite Aid
  • Assisted in daily store operations, ensuring adherence to company policies and procedures.
  • Supported inventory management by organizing stock and conducting regular counts.
  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Collaborated with team members to maintain a clean and organized sales floor environment.
  • Trained new staff on operational processes and customer service expectations.
  • Contributed to loss prevention efforts by identifying potential theft risks during shifts.
  • Participated in team meetings to discuss sales goals and operational improvements.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

Associate In Marketing - Marketing, Merchandising

Everett Community College
Everett, WA
05.1982

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Attention to detail
  • Hiring and training
  • Upselling and cross selling
  • Pricing and markdowns
  • Display setup
  • Sales techniques
  • Records management
  • Team leadership

Additional Information

I'm a hit the ground running type of manager, I plan and execute projects with urgency, and create a floor flow that is convenient for the customer. I'm a self motivated manager, who has no problem seeing what is needing to be done, and accomplishing it. I enjoy a challenge.

Timeline

Assistant Store Manager

Rite Aid

Associate In Marketing - Marketing, Merchandising

Everett Community College
Lorna Johnston