Lorna Juma
Round Rock
Summary
An adaptable, self-motivated, and highly organized individual with extensive executive experience in passport and visa verification, imposter detection, and counterfeit document identification. Has worked with reputable airlines such as Lufthansa, Qatar, Etihad, British Airways, Swiss Air, and Air France, playing a crucial role in protecting the aviation industry from forged or fraudulent documents. Background includes customer service, sales and marketing, and networking, enabling effective collaboration with individuals and teams. Possesses strong knowledge of differentiating Schengen Visa, UK visa, double Schengen rule, UK transit rules, imposter detection techniques, passenger profiling for minimizing inadmissible cases, and passport and visa fraud prevention. Eager to apply acquired skills and professional experience to provide practical solutions in real-life situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Document Verifier / Profiler
Swissport Kenya Limited
12.2015 - 04.2023
- Ensuring adherence to elaborate airport passenger security protocols
- Secure online visa and travel document verification
- Monitoring flights and inspecting passenger documents for possible inadmissible passengers
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Passenger assessment and exception handling techniques to save your airline from costly delays and penalties
- Protect the aviation industry from forged or fraudulently obtained travel documents being used illegally
- Passport and visa fraud prevention
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
- Managed high-volume flights within pressured timeframes for productive airline operations and takeoff schedules.
Security Agent
Swissport Kenya Limited
11.2014 - 01.2016
- Secured loaded and unloaded baggage from international aircraft
- Complied with security regularities of customer aircrafts, passengers and cargo
- Secured and escorted passengers in and out of the aircrafts to various destinations
- Maintained proper inventory of all property involved in our operations
- Controlled access to the aircraft and screened passengers and their baggage
- Secured all company property including that, which is entrusted in it
- Kept surveillance over porters, cleaners and all service providers in our operations
- Maintained up-to-date knowledge of KAA regulations, ensuring strict adherence to policies and procedures.
- Managed crowd control during peak times, ensuring smooth flow of passengers while maintaining high levels of security.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Assisted in emergency situations, effectively coordinating with team members and authorities for safe resolutions.
- Increased traveler satisfaction with professional demeanor and efficient handling of security processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Assisted travelers with special needs or requirements, providing personalized attention while adhering to security protocols.
Intern – Administrative Assistant
East African School of Aviation
01.2012 - 12.2012
- Advising clients on various courses on offer
- Compiling and filing applicants data
- Drafting and issuing student admission letters
- Developing student database and updating student information in the database
- Any other duty assigned by management
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Sales Executive
Freddy Electronics
01.2010 - 01.2011
- Selling Electrical and electronic products to customers
- Design proposals for customers based on needs assessment
- Give presentations to potential customers on behalf of Freddy Electronics
- Make follow ups and ensuring all information and transactions are properly recorded in the Quick Books system for reference purposes
- Prospecting, qualifying the prospects and turning the prospects into clients
- Identifying unexploited and potential markets
- Work in teams to strategize on how to best grow new business portfolio
- Building long term profitable relationships with current and perspective clients
- Any other duty assigned by management
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Air cargo and dangerous goods -
Trans-Eastern Aviation College
01.2015
Diploma in Business Management -
Mount Kenya University
01.2012
No Degree - Computer Applications
Nanyuki Institute of Communication & Advanced Technology
Kenya01.2011
Skills
- Customer Service
- Network performance analysis
- DNS management
- Marketing
- Prospecting and Relationship Building
- Ability to work under pressure
- Meeting strict deadlines
- Team player
- Leadership qualities
- Building strong relationships
- Knowledge of Microsoft Office
- Network troubleshooting
- Network access control
- Two-factor authentication
- Encryption techniques
- Social engineering
Certification
I the undersigned hereby do certify that the information provided here is correct, factual and accurate to the best of my knowledge and belief.
Keyskillsandcompetences
- Proven ability to work under pressure and to meet strict deadlines
- A positive ‘can-do’ attitude.
- Team player with strong leadership qualities.
- Ability to build strong long term profitable relationships.
- Knowledge of Microsoft Office package
Idnumber
28518894
Personal Information
Date of Birth: 06/01/91
Professional
Business Management
Timeline
Security Document Verifier / Profiler
Swissport Kenya Limited
12.2015 - 04.2023
Security Agent
Swissport Kenya Limited
11.2014 - 01.2016
Intern – Administrative Assistant
East African School of Aviation
01.2012 - 12.2012
Sales Executive
Freddy Electronics
01.2010 - 01.2011
Air cargo and dangerous goods -
Trans-Eastern Aviation College
Diploma in Business Management -
Mount Kenya University
No Degree - Computer Applications
Nanyuki Institute of Communication & Advanced Technology
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