LORNA LORRAINE LUCAS
Brooklyn,New York
Summary
To obtain a Patient Services Associate position which would utilize my education and experience in a health care facility that will offer opportunities for growth. Dedicated administrative professional knowledgeable about managing healthcare schedules, files and supplies. Offering 14 years' experience in the field and seeking a permanent role with room for advancement.
Overview
21
21
years of professional experience
Work History
WARD CLERK
NYU LANGONE HEALTH
BROOKLYN, NY
01.2010 - Current
- Assists in maintaining a safe environment for patients and staff by serving screening for unauthorized individuals and notifying the appropriate personnel
- Demonstrates an awareness of the needs and behaviors of specific patient age groups
- Completes discharges, transfers and expirations into the electronic medical record (EMR=ICIS) in a timely, accurate manner
- Checking patients in and out for their appointments
- Scheduling patients for MRI, physical therapy, orthopedic doctor, follow up appointments
- Collect co pays and other payments the patient owes
- Responsible for adding insurances and providing patient with co pay amounts and other payments
- Responsible for making appointments and arriving the athletes for the athletic trainers
- Maintain the flow of computerized and paper documents
- Ensures all forms and documents are organized
- Verify if patients have active insurance
- Facilitates communication among unit staff, patients, families, visitors and members of the health care team
- Assists in the collection of data for the units Quality and Performance Improvement Program that includes Patient Satisfaction and other measures
- Maintains the confidentiality of all patients as well as other medical center related information
- Utilizes hospital communications and devices appropriately, i.e., computer work stations, phone system, paging system
- Reports to and maintains communications with nurse manager, nursing leadership or charge nurse
- Provides the link for effective communication within the nursing unit and other departments.
NURSE TECH
Lutheran Hospital
05.2005 - 12.2009
- Includes:
- Assist nurses in gathering specimen such as drawing blood, collecting urine and glucometer controls, perform finger stick on diabetic patients and enter patient’s lab in computer and label specimen for lab and assist with patient care
- Monitoring patient on cardiac monitor check patient’s complete vitals as require and perform twelve and six lead electrocardiogram applied wound care by assisting nurse
- Assist patient in their ADL and special needs on a daily basis
NURSING ASSISTANT
1516 Oriental
Brooklyn, NY
05.2003 - 04.2005
- Working in a nursing home with the specially needed
- Assisted nurses with Gathering specimen for lab dressing patients that required help
- Take and record complete vital signs on patients’ medical information sheets
- Assisted in taking patients to and from lavatory, returned patients back to their assign room
- Applied proper wound care by assisting nurses with cleaning dressing patients with pressure ulcer care, and transport patient for procedure or test to necessary units.
NURSING ASSISTANT
SS. JOACHIM & ANNE NURSING HOME
Brooklyn, NY
01.2002 - 05.2003
- Working in the nursing home
- Checked on patients that are bed bound and give care
- Assisted nurse with cleaning and dressing patients’ wound that required help
- Assisted patient with activities of daily living
- Documented all care that was given on assignment and observance in the patient’s information book
- Checked on patients every hour and make sure bed is very low.
Education
Associate of Art Degree -
Touro University College
06.2019
Medical Coder [Certified Coding Specialist Training] -
New York City College of Technology College
06.2016
Nurse Technician [Certificate and License] Experience in -
Manhattan Institute
04.2004
Nursing Assistant [Certificate and State Board License] -
Allen School
10.2001
Self-Employed Enterprise Daycare [Certificate/License Daycare Provider -
06.1999
Continuing Bachelor’s Degree -
Medgar Evers College of CUNY
01.1999
Skills
- SPECIAL SKILLS:
- Type 30 WPM and knowledge in window XP, window 10, Excel, Power Point, Microsoft word personal computer CPR certified
- Patient Chart Maintenance
- Nursing Unit Operations
- Patient Database Management
- Follow-Up Appointment Scheduling
- Administrative Support
- Customer Service
- Clerical Functions
- Epic Systems
- Supply Ordering
- Appointment Scheduling
- Medical Billing and Coding (CCS)
Timeline
WARD CLERK
NYU LANGONE HEALTH
01.2010 - Current
NURSE TECH
Lutheran Hospital
05.2005 - 12.2009
NURSING ASSISTANT
1516 Oriental
05.2003 - 04.2005
NURSING ASSISTANT
SS. JOACHIM & ANNE NURSING HOME
01.2002 - 05.2003
Associate of Art Degree -
Touro University College
Medical Coder [Certified Coding Specialist Training] -
New York City College of Technology College
Nurse Technician [Certificate and License] Experience in -
Manhattan Institute
Nursing Assistant [Certificate and State Board License] -
Allen School
Self-Employed Enterprise Daycare [Certificate/License Daycare Provider -
Continuing Bachelor’s Degree -
Medgar Evers College of CUNY
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