Lorna Malloy
Education Leader
Bristol,WI
Summary
Innovative candidate with proven track record of success in design industry and consistently delivers results. Knack for quickly understanding complex business problems to effectively design strategies to implement solutions efficiently. Highly collaborative leader and problem solver who strives to develop innovative solutions to design challenges. Solid understanding of design principles and great eye for detail. Design Manager skilled in building relationships and communicating complex concepts. Leads design team strategy to develop and accomplish team goals. Drives initiative and demonstrates excellent organization and communication in fast-paced dynamic environment and collaborates with cross-functional stakeholders for greatest potential impact.
Overview
6
6
years of professional experience
Work History
Education Design Manager
ALLSTATE INSURANCE COMPANY
01.2019 - Current
- Lead and supervise a team of employees responsible for the design, development, and execution of education programs across the Allstate enterprise
- Including onboarding curriculums for all Agency Owners, Agency staff, and Field Sales organization
- Maintain and manage vendor relationships, contracts, and budgets
- Developed operational strategies, including transitioning to a new learning management system, furthering the agency’s peer-to-peer content strategy, and centralizing countrywide content design and delivery
- Successfully directed and implemented the launch of Allstate University online via the Schoox Learning Management System (LMS)
- This platform provides onboarding and sustaining education for over 45,000 learners
- This work included leading over 30 individuals, including Project Managers, Instructional Designers, Allstate Technology, Allstate Privacy and Security teams, Procurement, and the Vendor relationship
- Lead cross-functional teams to map current and future state producer experiences, identify Producer journey pain points, perform root cause analysis, and identify innovative solutions to address pain points and achieve future state
- Designed education Intake and governance process for educational support requests, establishing a standardized and integrated approach with Product and Go-to-market teams to ensure educational support is identified during the strategic planning phase
- Designed and implemented the community of learning for Agency owners to foster peer-to-peer sharing and creates a surround sound for education initiatives
- Manage and maintain the strategy for Allstate University that hosts on-demand and facilitator-led education for producers, including live event or webinar sessions, eLearning, simulation, video, and application elements
- Design Architect for Allstate University online
- Responsible for the infrastructure of the LMS and future enhancement strategies
- Managed and implemented a redesign of the Allstate Exclusive Agent onboarding education
- Consolidating and standardizing the education experience from 14 regions to one standardized and centralized delivery approach.
Lead Education Design Consultant
ALLSTATE INSURANCE COMPANY
- Designed, directed, and implemented multiple education programs across Allstate Insurance company to support Agency owners and agency staff
- Translated qualitative and quantitative data into meaningful ideas and approaches to influence initiatives
- Led cross-functional teams across the enterprise on solution design while effectively reporting to senior leadership teams progress and measures of success with the use of data.
Marketing Manager –SPL Property and PFR Recruiting, Integrated Marketing Communications
- Developed annual budget plans, approved vendor invoices, prepared monthly forecasts, and developed solutions to deliver innovative and measurable initiatives to optimize marketing spend and program ROI
- Led the Specialty Property lines marketing team with strategy development execution of communications for several SPL insurance lines, including Allstate Renters Insurance, Allstate Landlords Insurance, Allstate Condo Insurance, and Allstate Personal Umbrella Insurance
- Manage digital advertising, branding, website presence, social media, and marketing of insurance solutions
- Led the Allstate Personal Financial Representative Recruitment marketing team
- Managed relationships with Allstate key stakeholders/partners to ensure program goals were integrated company wide
- Led creative development for Allstate Personal Umbrella marketing campaigns as an Account manager.
Marketing Manager – Life Insurance & Annuities, Integrated Marketing Communications
- Led a cross-functional team to engage producers with a needs-based sales approach to term life insurance
- Responsible for a marketing plan to bring a new term life insurance product into market targeting the young family market segment
- Partnered with an external vendor to develop and launch campaigns designed to help drive awareness of life insurance
- Led the social media cross-functional teams to develop and execute training webcasts across social media platforms
- Partnering with the UX team and A.com web designers
- Led a cross-functional team to implement process improvements focused on the issue of declining Universal life insurance and how this impacts Allstate customers
- Developed marketing and implementation plans to support auunity product re-launches in 2013 with sales and products to develop producer and consumer materials that demystified the complexities of product features
- The goal was to reach 40% of the 2013 sales plan by mid-year and we reached 46%.
Regional Sales Manager, Distribution Sales- Allstate Financial
- Wholesaled fixed annuities and life products in AZ, CO, ID, MN, MT, NV, NM, ND, SD, UT, WI, MN
- Developed relationships with Management and Financial Advisors in wirehouse firms and Banks
- Led live group presentations for financial advisor groups
- Represented Allstate during conferences and district sales meetings throughout the year
- Responsible for product and sales training of bank staff and Wirehouse Financial Advisors through individual meetings and coaching conversations
- Partnered with the Internal Sales team to drive sales growth across 12 states
- Traveled bi-weekly across the United States, maintaining a strict travel budget
- Averaging 20 in-person appointments.
Education
Degree in Business Administration and Equine Science -
Houghall College
01.1997
Skills
- Certified in Scaled Agile
- Advanced Microsoft Office skills
- Mural
- Luma Certified- Design thinking
- Visual storyteller
- Demonstrates clear, concise, and compelling presentation and written communication skills
- Organizational and time management skills
- Proactive self-starter and highly capable of independent work with limited leader direction and support
- Ability to think strategically, conceptually, analytically, and creatively
- Experimental mindset
- Design thinking
- Strategic thinking
- Ingenious thinker
- Storyteller
- Culture of customer experience
- Holistic problem solving
- Constructive debate & conversation
- Influencing virtually
- Project Requirements
- Concept Development
- Experience With Design Software
- Graphic Presentations
- Strategic Thinking
- Organization Skills
- Creative problem-solving
- Time management
- Project management
- Design collaboration
- Project Presentations
- Design Implementation
- Teamwork Skills
- Visual Communication
Timeline
Education Design Manager
ALLSTATE INSURANCE COMPANY
01.2019 - Current
Degree in Business Administration and Equine Science -
Houghall College
Lead Education Design Consultant
ALLSTATE INSURANCE COMPANY
Marketing Manager –SPL Property and PFR Recruiting, Integrated Marketing Communications
Marketing Manager – Life Insurance & Annuities, Integrated Marketing Communications
Regional Sales Manager, Distribution Sales- Allstate Financial
Similar Profiles
Sarah McCannSarah McCann
General Manager at Allstate Insurance Company, Tharp Insurance AgencyGeneral Manager at Allstate Insurance Company, Tharp Insurance Agency
Brooke PowellBrooke Powell
Licensed Customer Service Agent at Allstate Insurance CompanyLicensed Customer Service Agent at Allstate Insurance Company
Michael OldhamMichael Oldham
Property and Casualty Insurance Agent at Allstate Insurance CompanyProperty and Casualty Insurance Agent at Allstate Insurance Company
O’BRIAN CLINTONO’BRIAN CLINTON
Licensed Customer Service Representative at Allstate Insurance CompanyLicensed Customer Service Representative at Allstate Insurance Company
Adam FolkersAdam Folkers
Senior Engineering Technician at BOMBARDIER RECREATIONAL PRODUCTSSenior Engineering Technician at BOMBARDIER RECREATIONAL PRODUCTS