Lorna Mengedoht
Louisville,KY
Summary
Goal-driven Analyst with excellent work ethics. Well rounded expertise in breaking down large volumes of information into schedules. Proactive at heading off issues in operations, workflow and production by uncovering trends that protect service. Over 30 years of experience as analytical professional with critical thinking skills. Tackles challenges with positivity and drive to overcome any obstacle. Works great alone or with others and consistently exceeds expectations.
Overview
30
30
years of professional experience
Work History
Analyst Network Planning CMC
United Parcel Service
Louisville, KY
12.2018 - Current
- Analyze all Network Planning USPS Master Operating Plans.
- Develop national truck schedules to provide cost effective coverage.
- Interpret and implement new and revised USPS Bid Period Truck Plans.
- Produce accurate Holiday Truck Schedule revisions, cancellations or adhoc loads to ensure proper cost savings & avoid revenue loss.
- Distribute all USPS Truck Schedules for each city location and all carrier management teams with clearly communicated instructions.
- Provide recommendations for solutions to truck service concerns.
- Identify opportunities to optimize truck operation efficiency to reduce costs while preventing service failures.
- Collaborate with Carrier Relations in all new bid processes, negotiate rates with carrier owners and assist in bid awards to truck carriers.
- Identify areas for improvement.
- Conduct weekly conference calls with upper management at my vendor locations to ensure OTP and Scan Proficiency goals are met consistently.
- Determine root causes of service failures and establish preventative action plans to avoid future occurrences.
- Maintain USPS Truck Expense Summary Report.
- Assist UPS Accounting with carrier invoice disparities, resolutions, contract rates and adhoc load rate approvals.
- Provide guidance to admins with questions or concerns that arise.
- Assist team with daily operational service concerns & examine solutions.
International Network Planning Specialist
United Parcel Service
Louisville, KY
01.2018 - 12.2018
- Submitted new Block Schedules to USPS via PSI prior to submission dates.
- Developed detailed operating schedules by day of week for each origin during a holiday that effected flight schedules or gateway operating hours.
- Disseminate holiday plans containing detailed descriptions to Region Coordinators, Gateway Management, International Network Planning, Capacity Management Center and Carrier Management Group.
- Developed comprehensive 55 page job break down analysis with detailed instructions how to complete each International USPS Network Planning task in order to create Block submissions, edit routings, edit hub pairs, volume changes, additional capacity, upload Netline schedules into Routing Tool, zero offers, add new truck schedules, produce Error Reports, submit files to PSI, delete files to PSI, Create Publish Files, Publish Files on Share Point, ANA file submission instructions, produce Lane Weight Trend Reports, backing up the Routing Tool and re‐linking the Routing Tool.
- Collaborate with Network Planners & Region Coordinators to create a cohesive schedule to route USPS International volume. Utilize Flux Capacitor to determine capacity history/availability/constraints. Verify Flight Schedules in A‐Flight. Create Block submissions, edit Holiday & Exception Routings, edit Hub Pair Gateways & Volume changes, additional capacity offers, zero capacity offers, upload new Netline schedules and merge into Routing Tool, add new truck schedules, produce Error & Land Weight Trend Reports, submit Block files to PSI, delete files from PSI, create Publish Files, upload Publish Files on Share Point, submit ANA files to PSI, back up the Routing Tool and re‐link the Routing Tool.
International USPS Specialist
United Parcel Service
Louisville, KY
10.2016 - 01.2018
- Generated and distributed reports tracking OTP for each USPS International location.
- Manually audited each late tag weekly and identified areas for improvement.
- Worked diligently with all of the areas of the globe to improve the OTP resulting in meeting our YTD goal of 77.50% with the actual OTP of 78.85%.
- Established excellent rapport with the stakeholders & communicated the expectations including receiving self reports from all of export cities as well as destination countries. One of my greatest accomplishments was getting MIA on board by reviewing feasibility of moving all origins to final destination under the original MAWB. MIA confirmed their ability, ended the year with next gaining the approval of all of the destination countries.
- Executed improvements in exporting the mail as it is scheduled with less holds due to operational execution issues.
- Outside of my regular responsibilities, took on additional projects. The biggest accomplishment was discovering a $65K disparity in truck expense charged to IPNO in error due to coding errors in the EPTS system.
- Identified routings that needed adjustment, as well as operational deficiencies.
- Covered every aspect of the USPS Int'l Dept during peak while my upper Mgmt team was assisting other operations on peak assignment. Developed rapport with many new key players around the globe and acquired a lot of new skills. Gained the knowledge necessary to help me accomplish the next steps in my career.
Carrier Management Group Scheduler
United Parcel Service
Louisville, KY
03.2011 - 10.2016
- Collaborated with USPS Network Planning management to develop, create, update and monitor all USPS Truck schedules.
- Worked closely with Carrier Relations Managers to bid, negotiate and award all USPS truck loads to each carrier.
- Communicated schedule changes effectively throughout the organization for each new bid period and holiday plan.
- Assisted CMG Manager with Small Package scheduling as well as Supervisor with NAAF/Cargo scheduling.
- After Supervisor retired, I successfully took over all of her scheduling responsibilities in addition to my own for several months until a replacement was hired.
- Assisted Specialist and admins with all USPS trucking concerns.
USPS Special Assignment
United Parcel Service
Louisville, KY
11.2003 - 03.2011
- Upon inception of the new USPS product, Network Planning Mgr supplied me with a very large operating plan on printed excel document and asked that I analyze then create a trucking plan for the entire country.
- Worked closely with the implementation Mgr to develop nomenclatures, guidelines, policies and many of the USPS procedures related to the new Postal product.
- Provided direction in the development of operational requirements for each GTW/vendor location and truck carrier.
- Monitored each truck daily and maintained clear communication with all stakeholders to ensure on time performance compliance.
- Negotiated all carrier rates.
- Wrote and published all carrier contracts.
- Consistently evolved to develop all processes and steadily improve.
- Worked with upper Mgmt across the country to coordinate 100+ USPS trucks then run sorts at UPS facility in Parsippany NJ for USPS during peak. Then correlated many roller bed trucks scheduled from UPS Parsippany to PHL GTW to fly on Charter jet to Saudi Arabia then trucked all of the soldiers mail/gifts to Kuwait for delivery to Iraq. This mission was called Operation Present Storm and we were extremely successful ensure all delivered on Christmas Eve.
Air Cargo Truck Coordinator
United Parcel Service
Louisville, KY
01.2000 - 11.2003
- Scheduled all Air Cargo trucks.
- Manually created and maintained all truck schedules via faxed handwritten AC-12's before implementing new excel format schedules via email.
- Collaborated with development team in creating the first trucking database.
- Developed strategies to improve operational procedures and reduce trucking costs.
- Coordinated with each city location around the country to ensure all trucks ran on schedule.
Air Cargo Flight Coordinator
United Parcel Service
Louisville, KY
07.1997 - 01.2000
- International Flight coordinator.
- Routed each MAWB to final destination.
- Created work orders for break down at vendor locations.
Brokerage Collections
United Parcel Service
Louisville, KY
05.1996 - 07.1997
- Collected on past due balances part time for over 1,500 accounts.
- Escalation calls to ensure UPS was paid.
- Worked with Brokerage to revise inaccurate charges.
International Document Auditor
United Parcel Service
Louisville, KY
04.1994 - 05.1996
- Lift up to 70 lbs from roller deck to auditing table.
- Spot check open boxes to ensure contents matched documents.
- Audit documents for accuracy.
- Assisted in irreg's or other areas as needed.
- Assisted Supervisor ensuring all ULDs being dollied to aircraft were accurate.
Education
Some College (No Degree) - Business Development
Jefferson Community And Technical College
Louisville, KYSkills
- Operational Bid Plan Analysis
- Strategic Planning
- Service Issue Identification/Solutions
- Process Improvements
- Analytical Thinking
- Root Cause Analysis
- Corrective Action Planning
- Team Collaboration and Leadership
- Budget Forecasting
- Financial Accountability
- Account Reconciliation
- Multiple Priorities Management
- Report Preparation
- Documentation and effective communication
Timeline
Analyst Network Planning CMC
United Parcel Service
12.2018 - Current
International Network Planning Specialist
United Parcel Service
01.2018 - 12.2018
International USPS Specialist
United Parcel Service
10.2016 - 01.2018
Carrier Management Group Scheduler
United Parcel Service
03.2011 - 10.2016
USPS Special Assignment
United Parcel Service
11.2003 - 03.2011
Air Cargo Truck Coordinator
United Parcel Service
01.2000 - 11.2003
Air Cargo Flight Coordinator
United Parcel Service
07.1997 - 01.2000
Brokerage Collections
United Parcel Service
05.1996 - 07.1997
International Document Auditor
United Parcel Service
04.1994 - 05.1996
Some College (No Degree) - Business Development
Jefferson Community And Technical College