- Documenting and sharing travel experiences
- Adventure Travel
- Horseback Riding
- Youth Development Programs
- Participating in local clean-up initiatives
- Travel on Cruise Ships
- Playing Sports
- Road Trips
- Camping
- I participate in a variety of outdoor recreational activities
- Kayaking
- Reading
- DIY and Home Improvement
- Cooking
- Gym Workouts
- Music
- Martial Arts
- Fundraising Events
- Swimming
- Snorkeling
- I enjoy cooking for friends and family gatherings
- Volunteering at community kitchens and food-related charities
Open To Work
Lorna Murray
Southeastern,,MA
Work Preference
Summary
Trained logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers and customers and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking and using dispatch software to enhance operational efficiency.
Knowledgeable Dispatcher with solid track record in coordinating and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Experienced with coordinating transportation and managing schedules effectively. Monitoring vehicle/fleet maintenance and repairs while working to keep a full fleet active each day to complete delivery schedules on time. Expertise in route planning, customer service and multitasking under pressure.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dispatching and Customer Services
CC-Teknologies, Inc
05.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed all Electrical, Fire and Building Permits needed for each jobsite as well as setting up the Rough and Final Inspections needed to open the businesses to full Operation.
- Managed all Vehicle Maintenance and Repairs of entire Fleet.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front End Manager, Administrator & CRT
Restaurant Depot
03.2020 - 03.2023
- Oversaw daily front-end operations, ensuring compliance with company standards and policies.
- Collaborated with management to address customer concerns and resolve issues effectively.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards
- Promoted from cashier to front end manager within four months, demonstrating rapid growth in leadership abilities and operational knowledge.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Evaluated employee performance and made recommendations for improvements.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Comprehensive understanding of the skills needed to boost sales and exceed profit objectives.
- Regarded for the ability to deliver outstanding customer service with the highest degree of courtesy and professionalism.
- Recorded financial transactions and performed account reconciliations.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Merchandise / Operations Management, Employee Development, Merchandise Displays, Inventory Control, Loss Prevention, Customer Service, Proficient in POS Systems, Microsoft Office and Google Docs as well as Data Entry, Filing and Organization Skills.
- Motivated employees to perform at peak productivity with morale-boosting reward program.
Cook, Prep Cook, Sandwich Specialist
Westside Pizza
05.2022 - 02.2024
- Worked the Grills, Flat top, Pizza Over and Fryolator
- Prepped all produce, meats, deli, cheeses for busy hours.
- Made Soups, Sauces, and Gravy for the Serving Line,
- Sandwich Specialist to all Sandwiches on Menu
- Prepared diverse menu items while ensuring adherence to food safety standards.
- Collaborated with team members to streamline kitchen operations and improve efficiency.
- Mentored junior cooks, enhancing their culinary skills and kitchen knowledge.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented best practices for food presentation, elevating dish quality and appeal.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Elections: City, State & Presidential
City of Brockton
09.2007 - Current
- Warden for several Polling Locations in the City
- Learned all Positions within Elections Department - Inspector, Clerk and Warden
- Routinely assigned to Special Elections for City, State and Presidential Elections
- Routinely working Re-Counts, Alphabetizing, Filings, completing other paperwork.
- I have trained numerous employees for all election positions.
- Supervised daily operations, ensuring compliance with safety regulations and organizational policies at my assigned Polling place.
- Coordinated staff training sessions, fostering professional development and team cohesion among personnel.
- Developed and maintained courteous and effective working relationships with the public as well as other staff members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
Administrator / Coach / Franchise Owner
American Youth Football, Brockton Raiders
03.2007 - 05.2023
- Administrator for teams competing in the Baystate League until I retired and passed on the Program to my Board of Overseers and League Managers.
- Head Coach, Recruiting and organizing all members and families within the league
- Arranging for Financial Aid for those in need
- Sizing and Ordering Uniforms, Equipment and Medical Supplies
- Assisting all members with completing 12 pages of required league documents
- Certifying Legal Birth Certificates for all members per League Policy
- Acquiring Members School Report Cards and Certifying each report card.
- Completing each Teams Required Paperwork Binder and getting them Certified and Stamped by AYF Officials for each Member on all teams within the Baystate League.
- Developed and maintained filing systems for improved document retrieval.
- Coordinated scheduling and logistics for meetings and events.
- Trained new staff on procedures and best practices.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Assisted in budget preparation and expense monitoring for departmental needs.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Oversaw maintenance of equipment, minimizing downtime due to malfunctions or repairs.
CO1 - MSPS - SGT
Commonwealth of Massachusetts
06.1986 - 03.2011
- Care and Custody
- Fugitive Apprehension Unit
- K-9 Unit
- Specialty Units
- Training Academy Instructor
- Retired
- Enforced state laws and regulations during patrol duties to ensure public safety.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Collaborated with local agencies to coordinate responses to emergencies and critical incidents.
- Trained new recruits on operational procedures, safety protocols, and community engagement strategies.
- Led special task forces addressing crime within jurisdiction
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Improved community relations through regular participation in local events and proactive engagements with citizens.
- Investigated criminal activities and collected evidence, leading to the successful prosecution of numerous cases.
- Assisted in search and rescue operations, utilizing specialized equipment and training to locate missing persons or apprehend fleeing suspects.
- Performed undercover surveillance operations to gather intelligence on criminal organizations operating within the jurisdiction.
- Assisted in emergency response efforts during natural disasters, contributing to the protection of lives and property.
- Facilitated conflict resolution between citizens in disputes, reducing violence potential while providing impartial mediation services.
- Participated in specialized units such as K-9 team to address specific threats or situations within the community effectively.
- Testified in court proceedings as an expert witness, presenting detailed accounts of incidents under investigation.
- Identified controlled substances and contraband by conducting comprehensive searches of people and property.
Education
Criminal Justice
Boston University
Boston, MA01.1986
Corrections & Criminal Justice
Massasoit Community College
Brockton, MASkills
- Multilevel supervisory experience
- Skilled in Microsoft Office, Google DOC, DOCX, Data Entry
- Inventory management
- Organizational skills development
- Risk assessment
- Computer-based dispatch systems
- Stress management
- Computer and database proficiency
- Political Election management
- Conflict resolution
- Public relations
- Data entry accuracy
- Document management
- Time management
- Compliance enforcement
- Staff training
- Team leadership
- Safety regulations adherence
- Communication skills
- Customer service excellence
- Inventory control
- Scheduling coordination
- Workplace safety
- Security protocols
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Teamwork and collaboration
- Organizational skills
- Adaptability and flexibility
- Health and safety compliance
- Substance abuse awareness
- Administrative procedures
- Time management abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved best by introducing data software for Vehicle Maintenance and Repairs.
- Supervised teams of many different numbers to complete all assigned tasks.
- Recognized by management for creating a database, to Monitor Regular Vehicle Maintenance, which which saved on costly repairs.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of assigned work and projects.
- Built Youth Football and Cheer program from the ground up, with 240+ athletes that competed at a very high level, sending all six age levels to State Superbowl and Regional Championship games, traveling across the country.
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Facilitated improvements by enacting positive change.
- Named “Coach of the Year” by the Massachusetts Bay State League in 2014, 2015 and 2019.
- Supervised team of 36 staff members and 5 Board Members.
- Resolved conflicts by communication at all levels.
Certification
- CPR, First Aid, AED Certified
- Basic Training
- CFR - Certified First Responder
- [Area of certification] Training - [Timeframe]
- Achieve Rank and Command of my own Unit
- Expert Marksman
- Trainer for Trainees at the Academy
- Weapons Trainer
- Food Handler
- OSHA
- MSDS
- CSP - Certified Safety Professional
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Software
Microsoft Office
Google DOCs and DOCX
UKG Workforce
ADP
Intuit Quickbooks
Tiger Paw
Teams and Zoom
DOC U Sign
ADP RUN
Chrome and Safari and Fire Fox
Google Home, Maps, Translate
Isolved
Timeline
Dispatching and Customer Services
CC-Teknologies, Inc
05.2024 - 10.2025
Cook, Prep Cook, Sandwich Specialist
Westside Pizza
05.2022 - 02.2024
Front End Manager, Administrator & CRT
Restaurant Depot
03.2020 - 03.2023
Elections: City, State & Presidential
City of Brockton
09.2007 - Current
Administrator / Coach / Franchise Owner
American Youth Football, Brockton Raiders
03.2007 - 05.2023
CO1 - MSPS - SGT
Commonwealth of Massachusetts
06.1986 - 03.2011
Criminal Justice
Boston University
Corrections & Criminal Justice
Massasoit Community College