Summary
Overview
Work History
Education
Skills
Timeline
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Lorna Ottmar

Valleyford,WA

Summary

Dynamic Medical Records Coordinator with proven expertise in HIPAA compliance and EHR systems at Sullivan Park Care Center.. Adept at fostering collaboration among healthcare providers, ensuring optimal patient care and confidentiality while mentoring team members in effective documentation practices.

Overview

18
18
years of professional experience

Work History

Medical Records Coordinator

Sullivan Park Care Center
12.2021 - Current
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Contributed to a positive work environment as an active team member within the Medical Records Department.
  • Improved patient care by accurately maintaining and updating medical records in a timely manner.
  • Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
  • Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
  • Uploaded records to patient's individual vault.
  • Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
  • Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
  • Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Kept accurate log of requests for medical information and records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Identified new methods to optimize medical records management.
  • Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.

Community Relations Director

Sullivan Park Campus of Care
05.2010 - 01.2014
  • Mentored team members in effective community relations strategies, fostering professional growth within the department.
  • Collaborated with internal departments to align community relations efforts with overall organizational goals.
  • Built a strong network of contacts in local media outlets, facilitating positive coverage of organizational news and events.
  • Negotiated sponsorships and secured funding for key community projects.
  • Managed social media channels, increasing brand awareness and engagement within the community.
  • Developed strategic relationships with local businesses for mutual support and event collaboration.
  • Strengthened community partnerships by organizing and executing outreach events.

Business Office Manager

Royal Vista Care Center
07.2007 - 05.2010
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

BBA - Management Information Systems

Eastern Washington University
Cheney, WA
06-1989

Skills

  • ICD-10 proficiency
  • Release of information
  • HIPAA compliance
  • EHR expertise

Timeline

Medical Records Coordinator

Sullivan Park Care Center
12.2021 - Current

Community Relations Director

Sullivan Park Campus of Care
05.2010 - 01.2014

Business Office Manager

Royal Vista Care Center
07.2007 - 05.2010

BBA - Management Information Systems

Eastern Washington University

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