Lorna Pama
Providence,RI
Summary
Proactive and organized Medical Receptionist with extensive experience in patient scheduling, insurance verification, and HIPAA compliance. Skilled in managing high call volumes, maintaining accurate medical records, and providing compassionate customer service. Bringing strong administrative support and efficient front desk operations to enhance patient satisfaction and streamline office workflow.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Garden City Treatment Center
02.2020 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
Front Desk Receptionist
Paradigm Behavioral
03.2018 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Dermatology Professional
02.2014 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
Dr Puleo
03.2002 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Medical Billing
- Electronic Medical Records
- Letter preparation
- Medical Records Management
- EMR / EHR
- Workflow Optimization
- Referral Verification
- Paperwork coordination
- Medical office administration
- Documentation
- Outpatient Care
- Medical Office Procedures
- Records Maintenance
- Inpatient Care
- Customer Service
- Cash Handling
- Time Management
- Critical Thinking
- Data Entry
- Patient Billing
- Insurance Authorizations
- Office Management
- Clerical Support
Languages
Tagalog
Timeline
Medical Receptionist
Garden City Treatment Center
02.2020 - 04.2024
Front Desk Receptionist
Paradigm Behavioral
03.2018 - 02.2020
Front Desk Receptionist
Dermatology Professional
02.2014 - 03.2018
Front Desk Receptionist
Dr Puleo
03.2002 - 03.2018
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