Lorna Ridderhof
Logistics Specialist
Henrico,VA
Summary
Well-qualified Logistics Specialist, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. History of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Desire a position within a fast-paced work environment; to provide support for coworkers, team members, and upper management. Will provide ad hoc reports, edit documents, memos, and emails, etc. Act as first point of contact for clients: assist in resolving problems, maintain soft/ hard copy file retention, field phone calls, schedule meetings and travel, and handle requests for project teams.
Overview
13
13
years of professional experience
Work History
Rail car Logistician
QTS, Quality Transportation Services
Mechanicsville, VA
2018.11 - Current
- Experienced logistician with thorough knowledge of train and freight language
- TFM, PRD, PC Miler extensive use
- Duties include billing and diverting shipments of tankards, hoppers, boxcars, and carloads; as well as unit trains
- Ability to build routes
- Developed strong relationships with Class 1 carriers: BNSF, NS, CN, CPRS, CSXT, KCSM, and KCS.
- Hazmat certified for shipping and handling containers
- In addition, provide visibility for all railcar shipments, increase probability for ETAs, and proactive intervention to prevent delays
- Input data software (EDI and ASN) for interactive railcar tracking, deviation and delay, identification, resolution, and maintenance on freight cars.
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked with customers to understand needs and provide excellent service
- Used Microsoft Word and other software tools to create documents and other communications
- Exceeded goals through effective task prioritization and great work ethic
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Increased customer satisfaction by resolving issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Restaurant Manager
Dugout Bar and Grille
Henrico, Va
2017.10 - 2018.09
- Performed filing and maintaining P&L reports, marketing, staffing, and scheduling
- Proficient in applications and software such as: Outlook, Kronos, Quickbooks, and ADP
- Purchased adequate quantities of food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Prepared for and executed new menu implementations
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Reconciled cash and credit card transactions to maintain accurate records
Personal Assistant
Julep’s Southerine Cuisine
Richmond, Va
2009.02 - 2017.09
- Responsible for inventory, payroll, and accounts AP/AR
- Proficient in Microsoft Office, Excel, POS systems, Quickbooks, and Outlook
- Established strong email correspondences and client communications; to include memos, thank you letters, inquiries, scheduling, and requests
- In addition but not limited to: data entry, filing, and organization of invoices, messages, client relations, reservations, and appointments
- Supplied various weekly and monthly reports for owner
- EDUCATION
- Sourced and ordered office equipment and supplies
- Used discretion when handling confidential information
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Served as point of contact between clients and managerial staff
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Utilized personal and professional networks to identify, acquire and manage new clients
- Organized and attended meetings and compiled related documents and reports
- Documented and distributed meeting notes to identify, analyze and improve workflows
Education
Bachelor of Arts - History
Virginia Commonwealth University
Richmond, VA 2022.05 - 2009.05
Skills
Microsoft Office
Excel
Quick books
Outlook
Time management
Organize priorities
Data Entry
Analytical and Critical Thinking
Written Communication
Multitasking Abilities
Self-Motivated
Critical Thinking
EDI
Timeline
Bachelor of Arts - History
Virginia Commonwealth University
2022.05 - 2009.05
Rail car Logistician
QTS, Quality Transportation Services
2018.11 - Current
Restaurant Manager
Dugout Bar and Grille
2017.10 - 2018.09
Personal Assistant
Julep’s Southerine Cuisine
2009.02 - 2017.09