Rafael Payano
Bronx,NY
Summary
Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Restaurant General Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Resourceful and meticulous Recruiter with over 2 years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
SSP america
Bronx, New York
04.2021 - Current
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Operations Manager
Amazon ( One Moment Logistics)
Bronx, NY
04.2020 - 03.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
Store Manager
Compass Group USA
Garden City, NY
11.2018 - 01.2020
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York, NY05.2023
Certificate - Human Resources Management
Berkeley College
New York, NY05.2023
Skills
- Customer Service Best Practices
- Restaurant Operations Management
- Supply Ordering and Management
- Service Delivery Management
- Database Interface and Query Software
- Problem Solving
- Building Maintenance
- Labor and Overhead Cost Estimation
- Staffing and Sales Reporting
- Forecasting Employment Needs
- Hiring and Firing
- Dispute Mediation
- Recruiting and Interviewing
- Hiring Trends and Analysis
- Exit Interviews and Processes
- Hiring and Onboarding
- Conflict Resolution
- Employee Relations Oversight
- Employee Relations
- Leadership Development
- Employee Handbook Development
Language
Spanish
Native/ Bilingual
Timeline
Restaurant General Manager
SSP america
04.2021 - Current
Operations Manager
Amazon ( One Moment Logistics)
04.2020 - 03.2021
Store Manager
Compass Group USA
11.2018 - 01.2020
Bachelor of Science - Criminal Justice
Berkeley College
Certificate - Human Resources Management
Berkeley College
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